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Auto Claims Representative
Auto-Owners Insurance. Handle entry-level insurance claims under close supervision through the full claim lifecycle, including investigation, evaluation, and resolution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational knowledge of insurance products and claims handling, with strong skills in investigation, evaluation, and resolution of insurance claims. Capable of effective communication and negotiation while maintaining confidentiality and data security.
Highest-signal resume keywords
Bachelor's DegreeProperty/Casualty Claims HandlingClaims Investigation and EvaluationAdjuster LicenseEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Lifecycle ManagementMathematical Problem SolvingReport WritingNegotiation SkillsLoss-Adjustment Programs
Soft Skills
Organizational SkillsDecision-MakingInterpersonal SkillsConfidentiality MaintenanceMulti-Tasking
Certifications & Qualifications
Adjuster License
Industry Keywords
Insurance ClaimsClaim Handling ProceduresInsurance PoliciesEndorsementsClaims Training Program
About the role
Key responsibilities & impact- Handle entry-level insurance claims under close supervision through the full claim lifecycle, including investigation, evaluation, and resolution
- Investigate, evaluate, and settle entry-level insurance claims
- Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
- Learn and comply with Company claim-handling procedures
- Develop entry-level claim negotiation and settlement skills
- Serve agents, insureds, and other parties effectively
- Meet and communicate with claimants, legal counsel, and third parties
- Develop specialized skills, including estimating and using designated computer-based loss-adjustment programs
- Complete the Company’s claims training program for the assigned insurance line
- Study, obtain, and maintain adjuster licenses when required by statute, within Company or legal timelines
Requirements
What you’ll need- Bachelor’s degree or direct equivalent experience with property/casualty claims handling
- Ability to organize data, multi-task and make decisions independently
- Above average written and verbal communication skills
- Ability to write reports and compose correspondence
- Ability to resolve complex issues
- Ability to maintain confidentiality and data security
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately handle mathematical problems, including geometry (area and volume) and financial areas such as sums, unit costs, and personal and business finance documents
- Ability to drive an automobile
- Valid driver license and driving record consistent with the Company’s underwriting guidelines
- Ability to continually develop product knowledge through approved educational programs
- Ability to work in the U.S. without current or future sponsorship
Benefits
Comp & perks- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan (once vested)
- Bonus programs
- Generous paid time off including holidays, vacation days, personal time, and sick leave
- Friendly work environment
- Structured training program
- Employee mentoring
- Training and development through the Company’s claims training program
- Merit-based work-from-home flexibility after initial in-person training, as defined by the leadership team