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Auto Claims Representative
Auto-Owners Insurance. Handle entry-level insurance claims under close supervision through the claim lifecycle, including investigation, evaluation, and resolution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational knowledge of insurance products and claims handling procedures while effectively communicating with agents, insureds, and third parties. Possesses strong negotiation and settlement skills, along with the ability to resolve complex issues and maintain confidentiality.
Highest-signal resume keywords
Bachelor's DegreeProperty/Casualty Claims HandlingAdjuster's LicenseWritten And Verbal Communication SkillsData Organization And Multi-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims EvaluationClaims ResolutionMathematical Problem SolvingReport WritingNegotiation SkillsLoss Adjustment Estimation
Soft Skills
Decision MakingConfidentialityInterpersonal SkillsDiversity Management
Certifications & Qualifications
Adjuster's License
Industry Keywords
Insurance ClaimsClaims Training ProgramInsurance PoliciesEndorsementsClaim Handling Procedures
About the role
Key responsibilities & impact- Handle entry-level insurance claims under close supervision through the claim lifecycle, including investigation, evaluation, and resolution
- Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
- Complete the Company’s claims training program for the assigned line of insurance
- Investigate, evaluate, and settle entry-level insurance claims
- Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
- Learn and comply with Company claim-handling procedures
- Develop entry-level claim negotiation and settlement skills
- Build skills to effectively serve agents, insureds, and others
- Meet and communicate with claimants, legal counsel, and third parties
- Develop specialized skills including estimating and designated computer-based programs for loss adjustment
Requirements
What you’ll need- Bachelor’s degree or direct equivalent experience with property/casualty claims handling
- Ability to organize data, multi-task, and make decisions independently
- Above average written and verbal communication skills
- Ability to write reports and compose correspondence
- Ability to resolve complex issues
- Ability to maintain confidentiality and data security
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately handle mathematical problems, including geometry (area and volume) and financial areas such as sums, unit costs, and personal and business finance documents
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
- Continually develop product knowledge through participation in approved educational programs
- Ability to work in the U.S. without current or future sponsorship
- Study, obtain, and maintain an adjuster’s license(s), if required by statute within the Company or legal timeline
Benefits
Comp & perks- Merit-based work-from-home program after initial in-person training, as defined by leadership
- Structured training program
- Employee mentoring
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan once vested
- Bonus programs
- Generous paid time off including holidays, vacation days, personal time, and sick leave
- Friendly work environment
- Excellent compensation/benefits package