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Bodily Injury Claims Specialist
Auto-Owners Insurance. Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments, and perform other functions needed to adjust losses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance claims management, including conducting investigations, evaluating legal liability, and negotiating settlements. Proficient in interpreting policy language and delivering exceptional customer service while maintaining compliance with regulatory standards.
Highest-signal resume keywords
Insurance Claims ManagementInvestigation TechniquesPolicy InterpretationClaims NegotiationAdjuster's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Handling ProceduresLoss EvaluationLegal Liability AnalysisComplex Claims ManagementCustomer Service
Soft Skills
Organizational SkillsCommunication SkillsDecision-MakingProblem-Solving
Certifications & Qualifications
Adjuster's License
Industry Keywords
Insurance PoliciesClaims SettlementsConfidential Information HandlingMediationSettlement Conferences
About the role
Key responsibilities & impact- Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments, and perform other functions needed to adjust losses
- Study insurance policies, endorsements, and forms to understand insurance coverage
- Follow claims handling procedures and participate in claim negotiations and settlements
- Deliver high-level customer service to agents, insureds, and others
- Devise alternative approaches to provide appropriate service based on circumstances
- Meet with people involved with claims, sometimes outside the office environment
- Conduct investigations by telephone, email, mail, and on-site
- Handle complex and unusual exposure claims through on-site investigations and participation in mediations, settlement conferences, and trials
- Handle confidential information according to Company standards and applicable law, regulation, or rule
- Assist in evaluating and selecting outside counsel
- Maintain punctual attendance according to an assigned schedule at a Company-approved work location
Requirements
What you’ll need- A minimum of three years of insurance claims related experience
- Ability to organize and conduct investigations involving complex issues and assimilate information to reach a logical and timely decision
- Ability to effectively understand, interpret, and communicate policy language
- Ability to disseminate appropriate claim handling techniques so others involved in the claim process understand the issues
- Ability to work in the U.S. without current or future sponsorship
- Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the Company- or statute-prescribed timeframe
Benefits
Comp & perks- Merit-based work-from-home program after initial in-person training, as defined by leadership
- Friendly work environment
- Structured training program
- Employee mentoring
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan (once vested)
- Bonus programs
- Generous paid time off, including holidays, vacation days, personal time, and sick leave