Branch Claims Representative

Auto-Owners Insurance

. Handle entry-level insurance claims under close supervision throughout the claim lifecycle .

Posted 11/9/2026full-timeWest Des Moines • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in handling entry-level insurance claims, including investigation, evaluation, and settlement processes. Possesses effective communication skills and the ability to develop product knowledge through ongoing education and compliance with claim handling procedures.

Highest-signal resume keywords

Bachelor’s DegreeProperty/Casualty Claims HandlingClaim Negotiation SkillsAdjuster LicenseWritten And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims EvaluationClaims SettlementMathematical Problem SolvingData OrganizationReport WritingLoss-Adjustment ProgramsDecision Making

Soft Skills

Multi-TaskingConfidentialityInterpersonal SkillsIssue Resolution

Certifications & Qualifications

Adjuster License

Industry Keywords

Insurance ClaimsInsurance PoliciesClaim Handling ProceduresEducational Programs

About the role

Key responsibilities & impact

Handle entry-level insurance claims under close supervision throughout the claim lifecycle
Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop knowledge of Company insurance products
Learn and comply with Company claim handling procedures
Develop claim negotiation and settlement skills
Serve agents, insureds, and other stakeholders
Meet and communicate with claimants, legal counsel, and third parties
Develop estimating skills and use designated computer-based loss-adjustment programs
Complete the Company’s claims training program for the assigned line of insurance
Study, obtain, and maintain adjuster licenses if required by statute and within Company or legal timelines
Continually develop product knowledge through approved educational programs

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task, and make decisions independently
Above average written and verbal communication skills
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately handle mathematical problems, including geometry and financial calculations
Ability to drive an automobile
Valid driver license and driving record consistent with the Company’s underwriting guidelines
Continual product knowledge development through approved educational programs
Ability to work in the U.S. without current or future sponsorship

Benefits

Comp & perks

Merit-based work-from-home program after initial in-person training, as defined by leadership
Structured training program
Employee mentoring
Competitive base salary
Matched 401(k)
Fully-funded pension plan once vested
Bonus programs
Paid holidays
Vacation days
Personal time
Sick leave
Excellent compensation/benefits package