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Casualty Claims Representative
Auto-Owners Insurance. Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in casualty claims investigation, including analyzing policy coverage, determining liability, and negotiating settlements. Strong communication and interpersonal skills are essential for effective stakeholder engagement and claims resolution.
Highest-signal resume keywords
Casualty Claims ExperiencePolicy Coverage AnalysisClaims NegotiationVerbal And Written CommunicationTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability DeterminationDocumentation MaintenanceRegulatory ComplianceInformation GatheringClaims Resolution
Soft Skills
Interpersonal SkillsEffective CommunicationTask Management
Industry Keywords
Casualty Policy LanguageClaims Settlement ProceduresStakeholder CommunicationOnsite Investigations
About the role
Key responsibilities & impact- Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
- Analyze and interpret policy coverage and determine liability and damages
- Negotiate claims settlements according to company procedures and authority limits
- Communicate claim status to relevant stakeholders, including insureds and agents
- Maintain accurate documentation in company systems and comply with regulatory and internal standards
- Participate in training and education programs to enhance claim-handling skills
- Travel as needed for onsite investigations or meetings
- Attend work punctually according to an assigned schedule at a Company-approved work location
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and related experience
- At least 3 years of casualty claims experience
- Basic understanding of casualty policy language
- Strong verbal and written communication
- Ability to gather and interpret information for effective claims resolution
- Demonstrated ability to manage time and tasks efficiently
- Interpersonal skills to deal with diverse customers and situations
- Ability to work in the U.S. without current or future sponsorship
- Punctual attendance according to an assigned work schedule at a Company-approved work location
Benefits
Comp & perks- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan (once vested)
- Bonus programs
- Generous paid time off including holidays, vacation days, personal time, and sick leave
- Friendly work environment
- Structured training program
- Employee mentoring
- Work-from-home flexibility after initial in-person training, as defined by leadership