Casualty Claims Representative

Auto-Owners Insurance

. Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation .

Posted 9/15/2026full-timeColumbia • Kentucky • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating casualty claims, analyzing policy coverage, and negotiating settlements while maintaining compliance with regulatory standards. Strong communication and interpersonal skills are essential for effective stakeholder engagement and claims resolution.

Highest-signal resume keywords

Casualty Claims InvestigationPolicy Coverage AnalysisClaims NegotiationStrong Verbal CommunicationTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExperiencePolicy Language UnderstandingDocumentation MaintenanceInformation GatheringClaims Resolution

Soft Skills

Written CommunicationInterpersonal SkillsTask Management

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

InsuranceRegulatory StandardsClaims SettlementStakeholder Communication

About the role

Key responsibilities & impact

Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
Analyze and interpret policy coverage and determine liability and damages
Negotiate claims settlements in accordance with company procedures and within authority limits
Communicate claim status to all relevant stakeholders, including insureds and agents
Maintain accurate documentation in company systems and adhere to regulatory and internal standards
Participate in training and education programs to enhance claim-handling skills
Travel as needed for onsite investigations or meetings

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and related experience
At least 1 year of related insurance or claims experience
Basic understanding of casualty policy language
Strong verbal and written communication
Ability to gather and interpret information for effective claims resolution
Demonstrated ability to manage time and tasks efficiently
Interpersonal skills to deal with diverse customers and situations
Ability to work in the U.S. without current or future sponsorship
Ability to maintain punctual attendance according to an assigned work schedule at a Company-approved work location

Benefits

Comp & perks

Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave
Friendly work environment
Structured training program
Employee mentoring
Work-from-home flexibility after initial in-person training, as defined by the leadership team