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Casualty Claims Representative
Auto-Owners Insurance. Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates mastery in claims-handling skills and a strong understanding of casualty policy language, with the ability to analyze claims, determine liability, and negotiate settlements effectively. Proven track record in maintaining accurate documentation and adhering to regulatory standards while managing time and tasks efficiently.
Highest-signal resume keywords
Casualty Claims ExperienceClaims-Handling SkillsPolicy Coverage AnalysisStrong Communication SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability DeterminationClaims Settlement NegotiationDocumentation MaintenancePolicy Language Interpretation
Soft Skills
Interpersonal SkillsEffective CommunicationTask Management
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Casualty ClaimsRegulatory StandardsClaims ResolutionCustomer Interaction
About the role
Key responsibilities & impact- Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
- Analyze and interpret policy coverage and determine liability and damages
- Negotiate claims settlements in accordance with company procedures and within authority limits
- Communicate claim status to insureds, agents, and other relevant stakeholders
- Maintain accurate documentation in company systems and adhere to regulatory and internal standards
- Participate in training and education programs to enhance claim-handling skills
- Travel as needed for onsite investigations or meetings
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and related experience
- At least 3 years of casualty claims experience
- Mastery of claims-handling skills
- Basic understanding of casualty policy language
- Strong verbal and written communication
- Ability to gather and interpret information for effective claims resolution
- Demonstrated ability to manage time and tasks efficiently
- Interpersonal skills to deal with diverse customers and situations
- Ability to work in the U.S. without current or future sponsorship
- Ability to maintain punctual attendance according to an assigned work schedule at a Company-approved work location
- Ability to travel as needed for onsite investigations or meetings
Benefits
Comp & perks- Merit-based work-from-home program after initial in-person training, with flexibility defined by leadership
- Friendly work environment
- Structured training program
- Employee mentoring
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan once vested
- Bonus programs
- Generous paid time off including holidays, vacation days, personal time, and sick leave