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Claims Representative
Auto-Owners Insurance. Handle entry-level insurance claims under close supervision through the claim lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling entry-level insurance claims, including investigation, evaluation, and settlement processes. Possesses strong communication skills and the ability to manage complex issues while maintaining confidentiality and data security.
Highest-signal resume keywords
Bachelor's DegreeProperty/Casualty Claims HandlingClaims Negotiation SkillsAdjuster LicenseWritten And Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Lifecycle ManagementData OrganizationMathematical Problem SolvingReport WritingInsurance Policy Knowledge
Soft Skills
Decision MakingMulti-taskingConflict ResolutionInterpersonal SkillsConfidentiality
Tools & Technologies
Computer-Based Loss-Adjustment Programs
Certifications & Qualifications
Adjuster License
Industry Keywords
Insurance ClaimsClaims Handling ProceduresStakeholder CommunicationEducational ProgramsUnderwriting Guidelines
About the role
Key responsibilities & impact- Handle entry-level insurance claims under close supervision through the claim lifecycle
- Investigate, evaluate, and settle entry-level insurance claims
- Study insurance policies, endorsements, and forms to develop knowledge of Company insurance products
- Learn and comply with Company claim handling procedures
- Develop claim negotiation and settlement skills
- Serve agents, insureds, and other stakeholders
- Meet and communicate with claimants, legal counsel, and third parties
- Develop specialized skills in estimating and designated computer-based loss-adjustment programs
- Complete the Company’s claims training program for the assigned line of insurance
- Study, obtain, and maintain adjuster licenses if required by statute within Company or legal timelines
Requirements
What you’ll need- Bachelor’s degree or direct equivalent experience with property/casualty claims handling
- Ability to organize data, multi-task, and make decisions independently
- Above average written and verbal communication skills
- Ability to write reports and compose correspondence
- Ability to resolve complex issues
- Ability to maintain confidentiality and data security
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately handle mathematical problems, including geometry, area and volume, sums, unit costs, and personal and business finance documents
- Ability to drive an automobile
- Valid driver license
- Driving record consistent with the Company’s underwriting guidelines for coverage
- Continually develop product knowledge through approved educational programs
- Ability to work in the U.S. without current or future sponsorship
Benefits
Comp & perks- Merit-based work-from-home program, with flexibility to work from home up to 3 days per week after initial in-person training
- Structured training program
- Employee mentoring
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan once vested
- Bonus programs
- Paid holidays
- Vacation days
- Personal time
- Sick leave