Field Claims Representative

Auto-Owners Insurance

. Handle insurance claims in the field under general supervision throughout the claim lifecycle .

Posted 9/18/2026full-timeAsheville • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling multi-line property and casualty claims, with a strong emphasis on property claims. Proficient in investigating claims, analyzing legal liability, and ensuring accurate claims payments while providing exceptional service to all parties involved.

Highest-signal resume keywords

Bachelor’s Degree3+ Years Handling Property And Casualty ClaimsXactimate Software KnowledgeAbove Average Communication SkillsField Claims Handling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationPolicy Coverage EvaluationLoss Amount AnalysisClaims ResolutionMathematical Problem Solving

Soft Skills

Organizational SkillsIssue ResolutionInterpersonal SkillsTime Management

Certifications & Qualifications

Valid Driver License

Industry Keywords

Property ClaimsCasualty ClaimsInsurance PoliciesClaims LifecycleArbitrationsMediationsDepositionsTrials

About the role

Key responsibilities & impact

Handle insurance claims in the field under general supervision throughout the claim lifecycle
Investigate and assemble facts, determine policy coverage, evaluate loss amounts, and analyze legal liability
Handle multi-line property and casualty claims in an assigned territory, emphasizing property claims
Study insurance policies, endorsements, and forms to become familiar with insurance coverage
Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary
Ensure claims payments are issued accurately and promptly
Conduct investigations by phone, mail, and on-site visits
Provide service to agents, insureds, and other parties to resolve claims accurately and timely

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience handling property and casualty claims
A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
Field claims handling experience is preferred but not required
Knowledge of Xactimate software is preferred but not required
Above average communication skills (written and verbal)
Ability to resolve complex issues
Ability to organize and interpret data
Ability to handle multiple assignments
Ability to effectively deal with a diverse group of individuals
Ability to accurately handle mathematical problems, including geometry (area and volume) and financial areas such as sums, unit costs, and personal and business finance documents
Ability to drive an automobile
Valid driver license and driving record consistent with the Company’s underwriting guidelines
Ability to work in the U.S. without current or future sponsorship

Benefits

Comp & perks

Friendly work environment
Structured training program
Employee mentoring
Excellent compensation/benefits package
Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave