Field Claims Representative

Auto-Owners Insurance

. Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability .

Posted 9/15/2026full-timeEau Claire • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling multi-line property and casualty claims, with a strong emphasis on property claims. Proficient in conducting investigations, analyzing legal liability, and ensuring timely claims payments while providing exceptional service throughout the claim lifecycle.

Highest-signal resume keywords

Bachelor’s Degree3+ Years Property And Casualty Claims ExperienceXactimate Software KnowledgeWritten And Verbal Communication SkillsComplex Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationPolicy Coverage EvaluationClaims ResolutionMathematical Problem SolvingData Organization And Interpretation

Soft Skills

Ability To Handle Multiple AssignmentsInterpersonal SkillsDiversity Management

Tools & Technologies

Xactimate Software

Certifications & Qualifications

Valid Driver License

Industry Keywords

Property ClaimsCasualty ClaimsInsurance PoliciesArbitrationsMediationsDepositionsClaims Lifecycle

About the role

Key responsibilities & impact

Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability
Handle multi-line property and casualty claims in an assigned territory, with emphasis on property claims
Study insurance policies, endorsements, and forms to become familiar with insurance coverage
Work toward claim resolution
Attend arbitrations, mediations, depositions, or trials as necessary
Ensure claims payments are issued in a timely and accurate manner
Conduct investigations by phone, mail, and on-site visits
Provide service to agents, insureds, and others throughout the claim lifecycle
Work under general supervision

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience handling property and casualty claims
Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
Field claims handling experience preferred but not required
Knowledge of Xactimate software preferred but not required
Above average written and verbal communication skills
Ability to resolve complex issues
Ability to organize and interpret data
Ability to handle multiple assignments
Ability to effectively deal with a diverse group of individuals
Ability to accurately handle mathematical problems, including geometry (area and volume) and financial areas such as sums, unit costs, and personal and business finance documents
Ability to drive an automobile
Valid driver license and driving record consistent with the Company’s underwriting guidelines
Ability to work in the U.S. without current or future sponsorship

Benefits

Comp & perks

Friendly work environment
Structured training program
Employee mentoring
Excellent compensation/benefits package
Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave
Work-from-home flexibility after initial in-person training, as defined by the leadership team