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Auto-Owners Insurance

Field Claims Representative

Auto-Owners Insurance

. Investigate and assemble facts .

Posted 9/23/2026full-timeKnoxville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling multi-line property and casualty claims, with a strong emphasis on property claims. Proficient in analyzing legal liability, evaluating loss amounts, and ensuring accurate claims payments throughout the claims lifecycle.

Highest-signal resume keywords
Multi-Line Property And Casualty Claims HandlingXactimate Software KnowledgeClaims ResolutionCommunication SkillsData Organization And Interpretation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims InvestigationLoss EvaluationLegal Liability AnalysisClaims Payment AccuracyMathematical Problem Solving
Soft Skills
Complex Issue ResolutionOrganizational SkillsInterpersonal Skills
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Insurance PoliciesProperty ClaimsCasualty ClaimsArbitrationMediation

About the role

Key responsibilities & impact
  • Investigate and assemble facts
  • Determine policy coverage
  • Evaluate the amount of loss
  • Analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory, emphasizing property claims
  • Study insurance policies, endorsements, and forms to become familiar with insurance coverage
  • Work toward claim resolution
  • Attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure claims payments are issued accurately and timely
  • Conduct investigations by phone, mail, and on-site
  • Provide service to agents, insureds, and others throughout the claims lifecycle

Requirements

What you’ll need
  • Candidate must reside near or around the Williamson and Davison counties
  • Bachelor’s degree or direct equivalent experience handling property and casualty claims
  • A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Ability to organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately handle mathematical problems, including geometry (area and volume) and financial areas such as sums, unit costs, and personal and business finance documents
  • Ability to drive an automobile
  • Valid driver license
  • Driving record consistent with the Company’s underwriting guidelines for coverage
  • Ability to work in the U.S. without current or future sponsorship

Benefits

Comp & perks
  • Work-from-home flexibility after initial in-person training, as defined by leadership
  • Structured training program
  • Employee mentoring
  • Competitive base salary
  • Matched 401(k)
  • Fully-funded pension plan (once vested)
  • Bonus programs
  • Generous paid time off including holidays, vacation days, personal time, and sick leave
  • Friendly work environment