Senior Claims Examiner – Bodily Injury

Auto-Owners Insurance

. Provide feedback, training, and educational material to claim associates throughout the operating states from a Home Office setting .

Posted 9/23/2026full-timeLansing • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multi-line claims handling, providing training and educational support to claim associates while ensuring compliance with Fair Claims Practices. Capable of resolving complex issues and effectively managing multiple assignments in a dynamic environment.

Highest-signal resume keywords

Multi-Line Claims HandlingTraining and Educational Material DevelopmentXactimate Software KnowledgeManagement or Supervisory ExperienceData Organization and Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims File ReviewCoverage DeterminationLiability AssessmentDamage DeterminationMathematical Skills

Soft Skills

Interpersonal SkillsTactful CommunicationProblem-Solving

Tools & Technologies

Xactimate Software

Industry Keywords

Fair Claims PracticesClaims Handling GuidelinesHome Office SettingRelocation WillingnessValid Driver's License

About the role

Key responsibilities & impact

Provide feedback, training, and educational material to claim associates throughout the operating states from a Home Office setting
Review and monitor open claims files
Provide assistance with coverage, liability, and damage determinations
Review open and closed files to ensure adherence to claim handling guidelines and state Fair Claims Practices
Assist with other duties within the regions or elsewhere on request
Develop and present educational material to claim associates in classroom and remote settings
Travel, attend meetings, seminars, and other training classes as required

Requirements

What you’ll need

3-5 years of multi-line claims handling experience with increasing responsibilities
Management or supervisory experience is favorable
Good interpersonal skills
Accurate mathematical skills
Ability to effectively and tactfully deal with all types of people at all levels
Willingness to relocate after one or two years of training in the Home Office
Bachelor's degree or equivalent experience
Knowledge of Xactimate software is preferred but not required
Ability to resolve complex issues
Ability to organize and interpret data
Ability to handle multiple assignments
Valid driver's license
Ability to work in the U.S. without current or future sponsorship

Benefits

Comp & perks

Merit-based work-from-home program with flexibility to work from home up to 3 days per week after initial in-person training
Structured training program
Employee mentoring
Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave
Friendly work environment