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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support, with a focus on Autodesk products and services. Proficient in communication, training, and collaboration to enhance customer experience and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceFluent in Japanese and EnglishOperational KPI AchievementTechnology SavvyCreative Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Autodesk Software KnowledgeOrder ProcessingLicense FulfilmentKnowledge-Base Content CreationCustomer Support Tools
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationService-OrientedAdaptabilityInnovative Thinking
Tools & Technologies
Third-Party ToolsInternal ApplicationsWebinar PlatformsKnowledge Management Systems
Industry Keywords
Customer FacingClient ServicesPartner OnboardingCross-Functional CollaborationOperational Efficiency
About the role
Key responsibilities & impact- Ensure Autodesk customers have immediate access to purchased software products
- Troubleshoot Autodesk back-office systems and use third-party tools to determine root causes of access issues
- Communicate with customers and partners via phone, chat, and web/email
- Receive, investigate, and respond to support needs and issues, including order processing, product access, account sign-in, and license fulfilment
- Provide information on Autodesk Account features and conduct how-to sessions
- Serve as a subject matter expert on Autodesk policies, processes, and tools
- Deliver partner onboarding and training, participate in forums, and conduct partner service reviews
- Learn and use platforms and internal applications involved in accessing Autodesk products and services
- Educate customers and partners on self-service resources through training, content creation, readiness calls, and webinars
- Create and modify shared knowledge-base content
- Collaborate with cross-functional teams to deliver efficient service solutions
- Work with the local sales office on customer issues and order questions
- Support sales with quarter-end activities such as order-entry cutoff dates
- Liaise with departments throughout the company
- Act as a trusted advisor to internal and external parties
Requirements
What you’ll need- Minimum 3+ years in Customer Facing or Client Services position
- Experience in a customer service environment
- Meet or exceed operational KPI
- On-time Training
- Live Support Adherence
- Willingness to work varying shifts and OT as necessary to meet demands of business and customers
- Strong verbal and written communication
- Ability to identify trends and propose solutions
- Service-oriented
- Technology Savvy
- Creative and Innovative
- Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
- Pragmatic, comfortable asking questions and challenging the status quo
- Fluent in Japanese (speaking and writing)/English
- Fluent in English (speaking and writing)
- Other languages such as Korean and Chinese are an advantage
Benefits
Comp & perks- Annual cash bonuses may be included in the compensation package
- Commissions for sales roles may be included in the compensation package
- Stock grants may be included in the compensation package
- Comprehensive benefits package
- Hybrid-remote work policy