Customer Advocate, Design & Manufacturing

Autodesk

. Identify, validate, and prioritize systemic customer pain using Support data, customer conversations, escalations, telemetry, sentiment, and other signals .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $95,000 - $169,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer advocacy and technical support, leveraging strong analytical judgment and communication skills to connect customer pain points with product strategies. Proficient in using modern data analytics and CAD/CAM software to drive decision-making and improve customer experiences.

Highest-signal resume keywords

Technical Support ExperienceAutodesk Fusion KnowledgeAnalytical JudgmentCross-Functional LeadershipCustomer Advocacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCustomer AdvocacyProduct ManagementAnalytical SkillsBusiness Case DevelopmentWorkflow UnderstandingProblem Narrative CreationData SynthesisCAD Software ProficiencyAI-Assisted Tools

Soft Skills

Written CommunicationVerbal CommunicationStakeholder AlignmentInfluencing SkillsSimplifying Complex Problems

Tools & Technologies

Autodesk InventorCAD SoftwareData Analytics ToolsAI-Assisted Tools

Industry Keywords

Design & ManufacturingCustomer PainSystemic Issue ManagementVoice of CustomerProduct QualityReliabilityDefect Prioritization

About the role

Key responsibilities & impact

Identify, validate, and prioritize systemic customer pain using Support data, customer conversations, escalations, telemetry, sentiment, and other signals
Understand Design & Manufacturing customer workflows and validate customer pain directly with customers and internal partners
Build decision-ready Reliability Packages combining customer evidence, quantitative data, business impact, and strategic context
Develop solution-path recommendations including Product or Engineering changes, diagnostics, supportability improvements, workflow guidance, digital solutions, and communications
Connect systemic customer pain to Autodesk and Product strategic priorities
Drive prioritized issues toward clear decisions and accountable owners, escalating when ownership or alignment cannot be established
Structure complex work by aligning stakeholders, clarifying ownership, and keeping priority issues moving
Build relationships with Product Management and Engineering teams and bring customer intelligence into roadmap, reliability, planning, and prioritization discussions
Use strategic customer escalations as intelligence about systemic risk and significant customer impact
Represent the voice of the customer through direct engagement, advisory groups, support interactions, sentiment, community signals, and other feedback channels
Partner with Support Readiness to translate decisions, workarounds, Product changes, and resolved customer pain into scalable guidance
Follow prioritized issues through the Reliability value chain and evaluate whether resulting actions reduced customer pain
Use modern data, analytics, and AI-assisted tools to accelerate signal identification and synthesis while applying human judgment and product expertise

Requirements

What you’ll need

5+ years of experience in technical support, technical account management, customer advocacy, product insights, product operations, product management, or a related customer-facing or product-facing discipline
Strong hands-on knowledge of Autodesk Fusion, Autodesk Inventor, or comparable professional CAD/CAM software
Ability to understand complex Design & Manufacturing workflows, product behavior, and technical customer issues
Strong analytical judgment and pattern-recognition skills
Ability to synthesize quantitative and qualitative information and make recommendations with incomplete or ambiguous data
Experience developing compelling business cases or problem narratives connecting evidence, customer impact, business impact, and recommended action
Ability to independently structure and lead ambiguous, cross-functional work
Ability to align stakeholders and dependencies and influence Product Management, Engineering, and senior leaders without direct authority
Strong written and verbal communication skills
Ability to simplify complex customer and technical problems for Product and executive audiences
Ability to prioritize a limited number of high-impact issues
Comfort using modern data, analytics, and AI-assisted tools
Preferred: experience with Product Management and Engineering on product quality, reliability, defect prioritization, or roadmap decisions
Preferred: experience supporting strategic or enterprise Design & Manufacturing customers
Preferred: familiarity with CAD, CAM, data management, collaboration, or manufacturing processes
Preferred: experience with customer advisory, Voice of Customer, systemic issue management, or problem-management practices
Preferred: experience developing scalable approaches to reduce recurring customer issues

Benefits

Comp & perks

Annual cash bonuses may be included
Stock grants may be included
Comprehensive benefits package
Health and financial benefits
Time away and everyday wellness benefits
In-person onboarding and/or in-person ID verification may be required