Customer Success Manager – Named Accounts

Autodesk

. Own execution of customer success and adoption-realization plans for assigned Named Accounts .

Posted 9/17/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $82,000 - $147,620 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and technology adoption, with a focus on developing and executing adoption plans, analyzing customer feedback, and building relationships with stakeholders in educational settings.

Highest-signal resume keywords

Customer Success ManagementTechnology AdoptionAnalytical SkillsRelationship BuildingHigher Education Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adoption PlanningImplementationEnablement Program DevelopmentData AnalysisSuccess Metrics Development

Soft Skills

Communication SkillsIndependent OwnershipProblem Solving

Tools & Technologies

Autodesk ProductsLearning EcosystemsFusionForma

Industry Keywords

Customer EngagementOnboardingTrainingCurriculum IntegrationAcademic Technology

About the role

Key responsibilities & impact

Own execution of customer success and adoption-realization plans for assigned Named Accounts
Translate account and course-adoption priorities into clear actions, milestones, and success measures
Plan and execute onboarding, training, enablement, and other activities supporting customer adoption and integration into courses, curricula, and programs
Coordinate Autodesk technical resources, product experts, and Learning Partners to support adoption
Identify adoption barriers, drive resolution, and escalate issues requiring broader account or strategic intervention
Monitor product usage, course adoption, and customer engagement to assess adoption health
Analyze adoption trends and customer feedback to identify risks, gaps, and opportunities
Report findings and recommendations to the account team
Capture outcomes, proof points, and success stories
Contribute insights to customer QBRs and account planning
Build trusted relationships with educators, faculty, curriculum leaders, and IT stakeholders
Partner with the Senior Account Manager on customer priorities and adoption strategy
Share context, progress, and risks with the broader account team
Maintain customer success documentation and account information
Apply feedback to continuously build product, technical, and customer success skills
Take independent ownership of assigned adoption realization plans and follow through on commitments
Use data and judgment to assess adoption health, recommend action, and determine when to resolve or escalate issues
Focus on measurable customer outcomes and realized value

Requirements

What you’ll need

4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline
Experience helping customers implement, adopt, and realize value from technology solutions
Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma)
Strong analytical skills, including the ability to interpret adoption data and customer feedback and recommend action
Strong relationship-building and communication skills across technical and non-technical stakeholders
Ability to manage multiple customer initiatives independently in a matrixed organization
Ability to travel to customer institutions and Autodesk events, up to 30%
Experience with higher-education institutions, educators, or academic technology programs preferred
Experience developing adoption plans, success metrics, or enablement program preferred

Benefits

Comp & perks

Annual cash bonuses may be included
Commissions for sales roles may be included
Stock grants may be included
Comprehensive benefits package
Health and financial benefits
Time away benefits
Everyday wellness benefits
In-person onboarding and/or in-person ID verification may be provided/required