Product Support Representative

Autodesk

. Deliver support via phone, email, and live chat .

Posted 10/10/2026full-timeRemote • United StatesJunior💰 $49,300 - $88,330 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within a SaaS environment, focusing on technical troubleshooting, effective communication, and collaboration across teams to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceTechnical Troubleshooting SkillsSaaS Environment FamiliarityCloud-Based Tools SupportPerformance Metrics Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingCustomer Issue ResolutionSupport Queue ManagementOnboarding AssistanceSubscription Inquiry Handling

Soft Skills

Excellent Communication SkillsOrganizational SkillsCollaborative Work StyleAccountabilityIntegrity

Tools & Technologies

Microsoft SuiteOneDriveIOSAndroidWindows

Industry Keywords

SaaSCustomer SatisfactionCSATPerformance MetricsTechnical Support

Tech Stack

Tools & technologies

AndroidCloudiOS

About the role

Key responsibilities & impact

Deliver support via phone, email, and live chat
Assist with technical troubleshooting, product usage, onboarding, and subscription inquiries
Own customer issues from first contact through resolution
Set clear expectations and ensure timely follow-up
Document and escalate technical issues
Monitor and manage support queues to meet service level expectations
Partner with Sales, Customer Success, Engineering, and Finance
Share customer feedback, trends, and insights with Tier 2 teams and leadership
Contribute to initiatives and projects that enhance support operations and customer satisfaction
Bring forward continuous improvement ideas

Requirements

What you’ll need

1+ year of experience in a customer support role within a SaaS environment
Experience supporting users via phone, email, and chat
Strong troubleshooting skills
Excellent written and verbal communication skills
Experience supporting cloud-based tools such as Microsoft Suite and OneDrive
Experience across iOS, Android, and Windows platforms
Ability to manage multiple priorities while staying organized and customer-focused
Collaborative, accountable work style with a high level of integrity
Comfort working with performance metrics such as CSAT, productivity, and quality
Ability to work West Coast hours

Benefits

Comp & perks

Comprehensive benefits package
Annual cash bonuses may be included
Stock grants may be included
Fully remote work
Opportunities to grow skills and impact over time
In-person onboarding and/or in-person ID verification may be required