Renewals Strategy & Programs Director

Autodesk

. Partner with Global Renewals leadership to translate business priorities into strategy, operating model, and transformation roadmap .

Posted 9/23/2026full-timeRemote • Maine • United StatesLead💰 $153,000 - $273,460 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in renewal lifecycle management, customer retention strategies, and cross-functional transformation initiatives. Proficient in leveraging data and technology to drive operational efficiency and enhance customer engagement in a SaaS environment.

Highest-signal resume keywords

Renewal Lifecycle ManagementCross-Functional TransformationCustomer Retention StrategiesProgram ManagementStakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SaaS ExperienceForecastingChange ManagementData AnalysisOperational Efficiency

Soft Skills

Executive CommunicationFacilitationCross-Functional InfluenceStrategic ThinkingHands-On Execution

Tools & Technologies

SalesforceGainsightClariCRM PlatformsBusiness Intelligence Platforms

Certifications & Qualifications

Bachelor's DegreeMBA or Equivalent Advanced Degree

Industry Keywords

Recurring-Revenue BusinessCustomer SuccessRevenue OperationsSales StrategyEnterprise Technology

About the role

Key responsibilities & impact

Partner with Global Renewals leadership to translate business priorities into strategy, operating model, and transformation roadmap
Define and evolve global renewal lifecycle milestones, workflows, engagement models, roles, and decision rights
Establish differentiated renewal motions based on customer value, risk, growth potential, complexity, and cost-to-serve
Identify structural barriers to renewal performance and develop recommendations across process, organization, data, technology, and enablement
Serve as primary liaison between Renewals, Sales, and Customer Success, establishing standardized handoffs and recurring interlocks
Establish frameworks for identifying, prioritizing, and managing renewal risk using customer health, adoption, engagement, commercial, and account signals
Define risk themes, intervention triggers, Save Plans, renewal plays, and signal-to-action workflows
Operationalize commercial strategies including pricing, uplifts, discount governance, multi-year offers, and retention programs
Define the intersection between renewal and expansion motions, including qualification criteria, ownership, engagement rules, and handoffs
Build feedback loops and measure the effectiveness of risk and commercial interventions
Establish consistent forecasting principles, stages, definitions, and operating cadences
Improve visibility into upcoming renewals, ARR at risk, slippage, downsell, churn, and growth opportunities
Define performance frameworks spanning GRR, NRR, renewal rate, forecast accuracy, risk, program effectiveness, adoption, and operational efficiency
Establish dashboards, inspection mechanisms, and governance for early intervention
Run recurring interlocks with Renewals, Sales, and Revenue Operations leadership
Translate renewal strategy into field-executable workflows, plays, milestone guides, job aids, and role-based enablement
Drive adoption, coaching, reinforcement, and continuous improvement of standard practices
Shape high-touch, assisted, digital-first, and self-service renewal motions
Simplify workflows, eliminate non-value-added activities, and increase seller capacity
Champion automation, digital engagement, and AI-assisted capabilities
Define business capabilities, data, signals, workflows, and technology requirements for the future-state renewal model
Partner with GTM Technology, Revenue Operations, Data Science, and capability owners on roadmaps and investment decisions
Establish ownership, decision rights, handoffs, and shared accountability across organizational boundaries
Lead cross-functional transformation initiatives from problem definition through implementation, adoption, measurement, and continuous improvement
Improve renewal workflows within CRM and Customer Success platforms, process automation, data quality, and contract and renewal data flow across systems

Requirements

What you’ll need

12+ years of experience in SaaS, enterprise technology, or another recurring-revenue business
Significant experience across Renewals, Customer Success, Revenue Operations, Sales Strategy, Sales Operations, or related GTM disciplines
Experience translating business strategy into scalable operating models, global programs, and field execution
Strong understanding of renewal lifecycle management, customer retention, renewal risk, forecasting, and recurring-revenue economics
Experience leading complex cross-functional transformation involving process, data, technology, enablement, and organizational change
Experience serving as a primary liaison or interlock lead between Sales, Customer Success, and Revenue Operations
Experience partnering with senior Sales, Customer Success, Finance, Revenue Operations, and Technology leaders in a complex, matrixed organization
Hands-on program management experience for high-complexity, strategic accounts or initiatives
People leadership experience and/or demonstrated leadership of large-scale initiatives through cross-functional teams
Bachelor's degree required
MBA or equivalent advanced degree a plus
Strategic and systems thinking combined with a strong bias toward practical, hands-on execution
Strong analytical capabilities and ability to translate customer, operational, and financial signals into business decisions
Ability to operate effectively from executive strategy through detailed field execution
Strong program, transformation, change-management, and stakeholder-management capabilities
Skilled at running effective cross-functional interlocks across Sales, Customer Success, and Revenue Operations
Experience with CRM, Customer Success, forecasting, and business intelligence platforms such as Salesforce, Gainsight, Clari, and related technologies
Understanding of AI, automation, and digital capabilities and their application to seller productivity and customer engagement
Exceptional executive communication, facilitation, and cross-functional influence skills
Comfortable leading through influence in a fast-paced, highly matrixed global environment

Benefits

Comp & perks

Annual cash bonuses may be included
Stock grants may be included
Comprehensive benefits package
Health and financial benefits
Time away benefits
Everyday wellness benefits
In-person onboarding and/or in-person ID verification may be provided or required