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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Autodesk Civil Infrastructure solutions, including Civil 3D, with a strong focus on customer success through technical guidance and relationship management. Proficient in analyzing and optimizing solution performance while effectively communicating with diverse stakeholders.
Highest-signal resume keywords
Autodesk Civil Infrastructure SolutionsCivil 3D ImplementationTechnical Consulting ExperienceAnalytical and Troubleshooting SkillsCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Civil Infrastructure Design WorkflowsData InteroperabilityInformation ExchangeTechnical Health AssessmentsSolution Performance OptimizationTechnical Issue ManagementContinuous Improvement InitiativesAutodesk Platform ServicesAutodesk DocsAutodesk Construction Cloud
Soft Skills
Strong Communication SkillsRelationship-Building SkillsAbility to Influence StakeholdersPresentation SkillsPrioritization Skills
Tools & Technologies
Autodesk Civil 3DAutodesk RevitAutodesk Desktop SolutionsAutodesk Cloud Solutions
Certifications & Qualifications
Bachelor's Degree in Civil EngineeringEquivalent Experience in Related Discipline
Industry Keywords
Civil EngineeringCivil InfrastructureTransportation EngineeringSurveyingUtilitiesLand DevelopmentWater Infrastructure
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as the trusted technical advisor for a portfolio of strategic enterprise customers
- Establish and maintain customer relationships through proactive technical engagement and strategic guidance
- Partner with Customer Success Managers and Technical Adoption Specialists to execute customer success plans
- Identify technical risks and recommend best practices to improve solution performance, operational health, and customer success
- Conduct regular support case reviews and technical health assessments
- Provide guidance to optimize solution performance, stability, and operational health
- Manage priority technical issues, coordinate escalations, and monitor service level compliance
- Identify trends, address root causes, and recommend continuous improvement initiatives
- Support deployment, licensing, configuration, and performance of Autodesk desktop and cloud solutions
- Guide customers through upgrades, migrations, and adoption of new capabilities
- Collaborate with Autodesk Support, Product, and Engineering teams to improve technical outcomes and customer experience
Requirements
What you’ll need- Bachelor's degree or equivalent experience in Civil Engineering, Civil Infrastructure, Surveying, Transportation Engineering, or a related discipline
- 5+ years of experience implementing, supporting, or consulting on Autodesk Civil Infrastructure solutions, including Civil 3D, in enterprise environments
- Deep understanding of Civil Infrastructure design workflows, data interoperability, and information exchange across transportation, land development, utilities, water, or related infrastructure projects
- Strong analytical and troubleshooting skills supporting complex enterprise environments
- Experience presenting technical information to technical and business audiences
- Ability to manage multiple customer engagements while effectively prioritizing work
- Fluency in English
- Experience with Autodesk Platform Services (APS) preferred
- Experience with Autodesk Docs and/or Autodesk Construction Cloud supporting infrastructure workflows preferred
- Experience with Autodesk Revit is a plus, but not required
- Technical consulting and/or enterprise technical project delivery experience with large, complex organizations preferred
- Strong communication and relationship-building skills with the ability to influence stakeholders at all levels preferred
Benefits
Comp & perks- Annual cash bonuses may be included
- Stock grants may be included
- Comprehensive benefits package
- Health and financial benefits
- Time away and everyday wellness benefits
- In-person onboarding and/or in-person ID verification may be provided or required