AUTODOC

Customer Success Manager

• Process customer reviews, comments, emails, complaints, and inquiries across CRM, email, social media, review platforms, and app stores
• Provide professional and empathetic responses in line with company guidelines and Tone of Voice standards
• Analyze cases, understand customer needs, and identify root causes
• Manage customer cases end-to-end through complete resolution
• Keep customers informed and fulfill commitments
• Handle complex and escalated complaints independently using internal systems, databases, procedures, and customer-care tools
• Conduct outbound calls when required
• De-escalate tense conversations and guide cases toward satisfactory resolution
• Use loyalty and compensation tools to resolve conflicts and protect customer relationships
• Identify recurring technical, operational, service, or platform issues and escalate them to the Supervisor Customer Feedback
• Meet SLA, WFM, productivity, quality, and KPI requirements, including at least 85% of the average team productivity benchmark
• Follow company policies, data protection requirements, consumer protection regulations, and external platform rules
• Continuously improve customer communication quality, clarity, and effectiveness
• Report directly to the Senior Supervisor Customer Feedback and collaborate with internal teams

Explore Customer Feedback Specialist, Swedish at AUTODOC. Review requirements and application details.

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Customer Feedback Specialist, Swedish