Logistics Center Manager

Automated Design Systems

. Lead hardware on-site support operations, including shipping, receiving, staging, break/fix, RMA processing, and lifecycle management for multiple clients .

Posted 10/7/2026full-timeHuntsville • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT hardware support operations, including inventory management, asset tracking, and lifecycle management. Proven leadership in team coordination, training, and performance metrics reporting within a fast-paced environment.

Highest-signal resume keywords

IT Hardware Support OperationsInventory ManagementTeam LeadershipWindows 11 Operating SystemsITSM Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Asset ManagementShipping and ReceivingRMA ProcessingData ComplianceCCTV ExperienceComputer Hardware KnowledgeDocumentationLifecycle ManagementConfigurationDeployment

Soft Skills

Excellent Communication SkillsTeam BuildingOrganizational SkillsSelf-MotivatedAttention to Detail

Tools & Technologies

ServiceNowMicrosoft ProductsGoogle ProductsITSM PlatformDMP Panels

Certifications & Qualifications

CompTIA Security+MCITPA+HDI Desktop Support TechnicianITIL Foundation

Industry Keywords

Help DeskIT Service DeskOnsite SupportLogistics CenterAsset Tracking

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead hardware on-site support operations, including shipping, receiving, staging, break/fix, RMA processing, and lifecycle management for multiple clients
Oversee the Logistics Center team and accountability for IT hardware inventory, receipt, configuration, deployment, and secure retirement
Maintain organized hardware inventory in the ITSM platform, including serial-number tracking, asset assignment, and stock-level monitoring
Oversee incoming shipments, unboxing, tagging, secure storage, and shipment of pre-provisioned equipment to remote employees or satellite offices
Oversee the build room where laptops are imaged with the corporate operating system and standard applications
Manage RMAs, warranty paperwork, vendor returns, and replacement equipment
Coordinate secure hard-drive shredding, data compliance, and e-waste recycling
Coordinate with the Development Team on laptop availability for new hires and with the Remote Support Manager on replacement parts
Conduct one-on-one meetings, identify training gaps, verify Team Leads conduct one-on-ones, and enforce processes and procedures
Prepare and present monthly operational summaries covering team performance metrics, project milestones, and resource requirements
Maintain team morale, engagement, and collaboration with in-office and remote staff
Support tablets, time clocks, DMP panels, CCTV cameras, Windows 11, Microsoft and Google products, and ServiceNow
Stay informed of Logistics Center processes and procedures and ensure the team does the same
Maintain and review team time entries for accuracy

Requirements

What you’ll need

High School Diploma or Equivalent is required
Associate or Bachelor’s degree in a Technical, Computer, Supply Chain, or related field preferred
Excellent written and verbal communication skills
Decisive, conscientious, and able to interact well in a team environment
Demonstrated leadership, coaching, and team-building skills
Desire to learn and ability to follow and enforce policies and procedures
Strong working knowledge of and experience with computer hardware and peripheral devices in a diverse environment
Strong organizational skills with attention to detail in inventory, asset tracking, and documentation
Self-motivated and self-driven
Ability to work independently with minimal supervision
Ability to work in a fast-paced environment
3–5 years of preferred experience with enterprise-level Help Desk or IT Service Desk, onsite support, IT asset management, inventory control, and shipping/receiving
1–2 years of preferred team leadership or supervisory experience
CCTV experience strongly preferred
Windows 11 operating systems and ITSM platform experience (ServiceNow)
Certifications preferred but not mandatory: CompTIA Security+, MCITP, A+, HDI Desktop Support Technician, ITIL Foundation
Able to work Monday–Friday, anytime between 7 AM and 6 PM CST as needed
Ability to lift a minimum of 50 lbs
Ability to work while standing or moving for extended periods
References upon request

Benefits

Comp & perks

Uncapped Commission
100% Paid Medical and Dental
Up to dollar-for-dollar 401(k) matching after the 90-day waiting period
15 days of PTO in the first two years, with more based on tenure
Promotions and room for growth within