Automated Design Systems

Manager

• Lead hardware on-site support operations, including shipping, receiving, staging, break/fix, RMA processing, and lifecycle management for multiple clients
• Oversee the Logistics Center team and accountability for IT hardware inventory, receipt, configuration, deployment, and secure retirement
• Maintain organized hardware inventory in the ITSM platform, including serial-number tracking, asset assignment, and stock-level monitoring
• Oversee incoming shipments, unboxing, tagging, secure storage, and shipment of pre-provisioned equipment to remote employees or satellite offices
• Oversee the build room where laptops are imaged with the corporate operating system and standard applications
• Manage RMAs, warranty paperwork, vendor returns, and replacement equipment
• Coordinate secure hard-drive shredding, data compliance, and e-waste recycling
• Coordinate with the Development Team on laptop availability for new hires and with the Remote Support Manager on replacement parts
• Conduct one-on-one meetings, identify training gaps, verify Team Leads conduct one-on-ones, and enforce processes and procedures
• Prepare and present monthly operational summaries covering team performance metrics, project milestones, and resource requirements
• Maintain team morale, engagement, and collaboration with in-office and remote staff
• Support tablets, time clocks, DMP panels, CCTV cameras, Windows 11, Microsoft and Google products, and ServiceNow
• Stay informed of Logistics Center processes and procedures and ensure the team does the same
• Maintain and review team time entries for accuracy

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