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Automox

Senior Solutions Consultant

Automox

. Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews .

Posted 10/19/2026full-timeRemote • United StatesSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, platform implementation, and patch management while effectively communicating with technical and business stakeholders. Proficient in troubleshooting and optimizing solutions to enhance customer outcomes and service delivery.

Highest-signal resume keywords
Customer OnboardingPatch ManagementTechnical LeadershipEndpoint Management ToolsScripting Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Windows AdministrationMacOS AdministrationLinux AdministrationPowerShell ScriptingBash ScriptingRoot Cause AnalysisConfiguration ManagementTroubleshootingDeployment PlanningCustom Solutioning
Soft Skills
Clear CommunicationCollaborative ApproachOwnership of EngagementsBuilding Customer TrustWillingness to Expand Skill Set
Tools & Technologies
AutomoxMECM/SCCMIntuneWSUSJamfNinjaOneManageEngineBigFixTaniumAnsible
Industry Keywords
Customer SuccessService DeliveryTechnical SupportIT SolutionsEndpoint Issues

Tech Stack

Tools & technologies
AnsibleJamfLinuxMacOSPythonGo

About the role

Key responsibilities & impact
  • Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews
  • Assess customer environments and build Automox policies, device groups, and patching workflows aligned with operational needs
  • Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations
  • Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes
  • Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering
  • Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance
  • Read, troubleshoot, and modify PowerShell or Bash scripts
  • Contribute scripts and software deployment content to the Worklet and Third-Party Software catalogs
  • Improve service delivery and internal tooling
  • Contribute to shared technical projects and knowledge sharing
  • Serve as a customer advocate internally and align Automox solutions with evolving customer needs

Requirements

What you’ll need
  • 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role
  • Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management
  • Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting
  • Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis
  • Experience working closely with support, engineering, and customer success teams
  • Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible
  • Clear communication with technical and business stakeholders, from SysAdmins to C-level executives
  • Ownership of engagements, competing priorities, and follow-through; collaborative approach and willingness to expand current skill set
  • Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane
  • Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems
  • Must be able to pass a federal, state, county background check
  • Complete a local in-person verification
  • Not eligible for work visa sponsorship
  • California and New York metro are excluded hiring locations

Benefits

Comp & perks
  • Bonus
  • Equity for Full-Time Employees
  • 401K Match
  • Flexible PTO
  • Generous sick time policy
  • Comprehensive Health Plans with generous employer contributions
  • 100% Company-paid Short Term/Long Term Disability and Life Insurance
  • Company HSA Contribution: $100-$200 per month based on tier
  • $25 per month Lifestyle Spending Account
  • Internet Reimbursement - $50/month
  • $500 Home office stipend
  • $10k Adoption Benefit
  • Comprehensive Family Planning Covered on Meritian Medical Plan
  • Fully distributed remote work