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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering training programs for automotive dealership fixed operations, with a focus on measurable KPI improvement and alignment with manufacturer standards. Proficient in data analysis, change management, and cross-functional collaboration to drive process improvements and enhance associate performance.
Highest-signal resume keywords
Automotive Dealership Fixed OperationsTraining Program DevelopmentData Analysis and KPI ImprovementChange ManagementDMS Platforms Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DevelopmentData AnalysisKPI ImprovementProcess AuditsPerformance EvaluationsCurriculum DevelopmentVirtual Training DeliveryInstructor-Led TrainingTechnology Platform AdoptionPerformance Accountability
Soft Skills
Cross-Functional CollaborationInfluence Without AuthorityRelationship BuildingCoachingConstructive Feedback
Tools & Technologies
CDK GlobalReynolds & ReynoldsTekionDigital Retailing PlatformsOEM Service Systems
Certifications & Qualifications
Certified Professional in Training Management (CPTM)ATD Certification
Industry Keywords
Service Lane WorkflowParts ManagementAssociate DevelopmentChange Management PlanningMarket KPIsService AdvisorsTechnician ProductivityParts Gross Profit PercentageCSI/SSI ScoresPerformance Gaps
About the role
Key responsibilities & impact- Conduct on-site and virtual assessments of service-lane workflow
- Work with Service Managers and Parts Managers to improve process execution and develop action plans
- Develop and deliver instructor-led, virtual, and e-learning curricula for service advisors, technicians, parts counter staff, and managers
- Evaluate associate performance through evaluations, role-plays, and simulations; provide constructive feedback
- Ensure alignment with manufacturer standards, certification programs, and incentive requirements
- Analyze store and market KPIs, including hours-per-RO, effective labor rate, parts gross profit percentage, CSI/SSI scores, and technician productivity
- Coach service managers and parts managers on daily management routines, associate development, and performance accountability
- Support rollout and adoption of technology platforms through change-management planning and end-user training
- Conduct process audits and coach teams on corrective actions in real time
- Assign short videos based on performance gaps
- Partner with Market leadership, L&D teams, and instructional designers to align training with business objectives
- Act as a subject-matter expert for training content design
- Conduct certifications and re-certifications for service and parts associates and managers
- Drive engagement and adoption of process improvements across the network
Requirements
What you’ll need- 5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity
- Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems
- Proven track record of developing and delivering training programs, both in-person and virtual, that produced measurable KPI improvement
- Willingness to travel up to 50–75% to dealership locations
- Must reside in a market with company stores
- Preferred: Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential
- Preferred: Experience with digital retailing platforms and connected-vehicle service workflows
- Change management and stakeholder engagement
- Data analysis and KPI-driven decision-making
- Cross-functional collaboration across dealership departments
- Influence without authority and relationship building
- Training logistics coordination
Benefits
Comp & perks- Competitive compensation and 401k matching
- Insurance plans (health, dental, vision) and maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Deals and discounts through YouDecide, a website with offers from top providers and retailers
- DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide