Direct Specialist – Vehicle Appraisal

AutoNation

. Remotely complete vehicle appraisals using established company guidelines, approved data sources, and purpose-built appraisal applications .

Posted 10/8/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vehicle appraisals, utilizing established guidelines and data sources to accurately assess vehicle values. Strong communication and customer service skills are essential for collaborating with internal partners and addressing appraisal-related inquiries.

Highest-signal resume keywords

Vehicle AppraisalData AnalysisCustomer ServiceMS Office ProficiencyMarket Trends Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle AppraisalData AnalysisMarket Data UtilizationAppraisal Best PracticesDocumentation Management

Soft Skills

Excellent Communication SkillsCustomer Service Skills

Tools & Technologies

Appraisal ApplicationsMicrosoft TeamsMS OfficeExcel

Industry Keywords

Dealership ExperienceAppraisal StandardsRisk IdentificationService-Level ExpectationsCompliance with Laws and Regulations

About the role

Key responsibilities & impact

Remotely complete vehicle appraisals using established company guidelines, approved data sources, and purpose-built appraisal applications
Review and analyze vehicle information, condition reports, images, history reports, and supporting documentation to determine appraisal values
Use internal and external data sources, market data, and comparable listings to support valuation decisions
Manage a daily appraisal queue within required service-level expectations
Identify risk factors, inconsistencies, or missing information and escalate concerns when appropriate
Ensure appraisal records and supporting documentation are complete and accurately entered into required systems
Communicate appraisal findings, questions, exceptions, and concerns to CAAD Buyers, Pricing Specialists, and other internal partners
Maintain consistency with appraisal standards
Participate in Microsoft Teams meetings and collaboration or calibration sessions
Handle appraisal-related escalations according to established procedures and approval guidelines
Maintain knowledge of vehicle values, market trends, appraisal best practices, laws, and regulations
Represent the company professionally and adhere to company policies, procedures, and safety standards

Requirements

What you’ll need

Must meet company’s requirements for employment
Two years of experience in a dealership position
Ability to read and comprehend instructions and information
Excellent communication skills, including customer service and customer care
Proficiency in MS Office, specifically Excel
Professional personal appearance
Strong customer service skills
Access to a quiet, secure workspace with reliable internet access
Prolonged periods of personal computer usage and data entry

Benefits

Comp & perks

Competitive compensation and 401k matching
Insurance plans (health, dental, vision)
Maternity benefits
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Deals and discounts through YouDecide
DRVPNK mission and charitable partnership opportunities
Diverse, equitable, and inclusive workplace