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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Financial Services operations, focusing on strategic business partnerships, performance improvement, and training program development. Proven ability to leverage data analytics for operational excellence and stakeholder collaboration.
Highest-signal resume keywords
Customer Financial Services ExpertisePerformance Metrics ImprovementTraining Program DevelopmentChange Management LeadershipData Analytics Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Per Vehicle Retail (PVR)Product Penetration (PI)Vehicle Protection Products (VPP)Customer Satisfaction (CSI)Financial AnalysisCompensation StrategiesPerformance ManagementOperational AssessmentsTraining FacilitationChange Management
Soft Skills
CoachingLeadershipCollaborationRelationship BuildingStrategic Thinking
Industry Keywords
Automotive Finance OperationsDeal FundingLender ProgramsStakeholder EngagementOperational Execution
About the role
Key responsibilities & impact- Serve as the field subject matter expert for CFS operations
- Partner with Corporate, Market, and Store leadership to improve operational execution and business performance
- Coach, develop, and support CFS Development Managers
- Develop action plans with Market Presidents and General Managers to improve PVR, product penetration, VPP, CSI, profitability, and other KPIs
- Attend Monthly Operating Reviews and provide strategic recommendations based on trends, performance data, and business opportunities
- Lead, coach, develop, and manage the CFS Trainers team
- Consult on compensation strategies, pay plans, staffing, and performance management initiatives
- Identify capability gaps and develop learning strategies
- Design, implement, and facilitate training programs for initiatives, technology, processes, and leadership development
- Lead change management efforts and ensure field adoption
- Measure and refine learning programs using performance metrics, business outcomes, and participant feedback
- Support development, launch, and continuous improvement of AutoNation CFS initiatives
- Build relationships across Corporate and Field Operations to align enterprise priorities
- Use data and performance analytics to prioritize opportunities and recommend actions
- Maintain field presence through dealership visits, coaching, assessments, and leadership meetings
- Facilitate national and regional CFS meetings, MORs, conference calls, and leadership workshops
- Collaborate with product partners to improve product performance, penetration, profitability, and customer experience
- Monitor partner performance using data, financial analysis, and KPIs
- Implement lender and product initiatives with corporate CFS leadership
- Drive field alignment and accountability across markets and dealerships
- Partner with AutoNation Finance on CFS strategies, financing initiatives, and dealership execution
- Monitor AutoNation Finance performance and key metrics across the assigned territory
- Resolve operational challenges involving lender programs, products, deal funding, and partner processes
Requirements
What you’ll need- Strategic business partnership and operational leadership experience in Customer Financial Services (CFS) or a related automotive retail function
- Experience coaching, developing, and managing managers and trainer teams
- Experience improving performance metrics including Per Vehicle Retail (PVR), product penetration (PI), Vehicle Protection Products (VPP), Customer Satisfaction (CSI), profitability, and other KPIs
- Experience developing and facilitating training programs
- Experience leading change management and organizational capability initiatives
- Experience using data, performance analytics, and financial analysis to identify trends and opportunities
- Experience with compensation strategies, pay plans, staffing, and performance management initiatives
- Knowledge of lender programs, product offerings, deal funding, partner processes, and automotive finance operations
- Ability to partner with Corporate, Market, Store, dealership, lender, product, and AutoNation Finance stakeholders
- Ability to maintain a regular field presence through dealership visits, coaching sessions, operational assessments, and leadership meetings
Benefits
Comp & perks- Competitive compensation and 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Deals and discounts through YouDecide, a website with offers from top providers and retailers
- DRVPNK mission and charitable engagement supporting cancer research and treatment