Associate Customer Success Manager

AutoRABIT

. Manage a portfolio of customer accounts and build relationships while understanding business and technical objectives .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building and communication skills while managing customer accounts and driving product adoption. Proficient in utilizing customer feedback to enhance product offerings and ensure customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementSaaS Product ExperienceSalesforce ProficiencyCustomer Engagement StrategiesRelationship-Building Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success ManagementSaaS Product ExperienceSalesforce ProficiencyJIRA ProficiencyGIT ProficiencyZoho ProficiencyCustomer Engagement StrategiesData AnalysisPresentation SkillsTechnical Concept Understanding

Soft Skills

Strong Communication SkillsRelationship-Building SkillsEmpathy for CustomersSelf-MotivatedOrganizational Skills

Tools & Technologies

SalesforceJIRAGITZohoCustomer Service Portals

Industry Keywords

Customer SuccessCustomer AdvocacyProduct AdoptionCustomer EngagementRenewals

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts and build relationships while understanding business and technical objectives
Work with senior team members to develop customer success plans with clear goals and measurable outcomes
Drive product adoption, customer engagement, satisfaction, retention, license utilization, and successful renewals
Monitor customer health, product usage, and engagement to identify risks
Collaborate with internal teams to address customer concerns and escalations
Cultivate customer advocacy and reference-ability to support new business growth
Assist customer support services with enhancement requests and escalations
Guide customers through upgrades, releases, new features, and other service milestones
Collaborate with sales, support, professional services, engineering, renewal, partner, account, and executive teams
Use customer survey feedback to support product roadmap and continuous performance improvements
Adhere to set internal controls
Report to the Associate Director of Customer Success

Requirements

What you’ll need

Strong communication and relationship-building skills, with previous customer-facing experience preferred
Experience with SaaS or technology products is a plus
Developing presentation skills and a personable, positive, and approachable demeanor
Curiosity about technology and willingness to learn new products, technical concepts, and customer workflows
Demonstrated empathy for customers and passion for contributing to revenue and growth
Self-motivated, organized, and comfortable taking initiative and managing multiple priorities
Basic proficiency using Salesforce, JIRA, GIT, Zoho, and/or similar Customer Service Portals
Familiarity with Salesforce Development Ecosystem is desirable
Bachelor's degree in a relevant field or equivalent practical experience
Interest in pursuing a career in Customer Success and eagerness to learn from senior team members
Previous exposure to customer success roles or related fields is an advantage
Must live in and be eligible to work in the USA
Must be specifically located in the Central time zone

Benefits

Comp & perks

100% remote job
10% travel opportunity/requirement
In-person component to the interview process