AutoRABIT

Customer Success Manager

• Manage a portfolio of customer accounts and build relationships while understanding business and technical objectives
• Work with senior team members to develop customer success plans with clear goals and measurable outcomes
• Drive product adoption, customer engagement, satisfaction, retention, license utilization, and successful renewals
• Monitor customer health, product usage, and engagement to identify risks
• Collaborate with internal teams to address customer concerns and escalations
• Cultivate customer advocacy and reference-ability to support new business growth
• Assist customer support services with enhancement requests and escalations
• Guide customers through upgrades, releases, new features, and other service milestones
• Collaborate with sales, support, professional services, engineering, renewal, partner, account, and executive teams
• Use customer survey feedback to support product roadmap and continuous performance improvements
• Adhere to set internal controls
• Report to the Associate Director of Customer Success

Explore Associate Customer Success Manager at AutoRABIT. Review requirements and application details.

Associate Customer Success Manager

• Own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth
• Build trusted relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors
• Develop a strong understanding of each customer's Salesforce development lifecycle, including source control, environments, testing, release management, deployments, and governance
• Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement
• Lead technical and strategic discovery to understand customer operations, friction points, and desired outcomes
• Apply Salesforce DevOps and software delivery best practices to improve adoption and measurable customer value
• Create success plans with business and technical objectives, milestones, adoption goals, and success measures
• Identify customer risk, diagnose root causes, and lead recovery plans across technical and business stakeholders
• Coordinate resources across Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership
• Guide customers through implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments
• Identify opportunities to expand AutoRABIT's value based on customer use cases, technical maturity, and business objectives
• Bring customer insights, technical patterns, and product feedback to Product and Engineering

Explore Customer Success Manager at AutoRABIT. Review requirements and application details.

Open roles

Associate Customer Success Manager

Customer Success Manager