Customer Success Manager

AutoRABIT

. Own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth .

Posted 11/11/2026full-timeRemote • AustraliaMid-LevelSenior💰 A$115,000 - A$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Development and DevOps practices, with a strong focus on customer success, technical account management, and the software development lifecycle. Capable of building relationships with technical stakeholders and translating complex technical concepts into actionable business outcomes.

Highest-signal resume keywords

Salesforce DevelopmentSalesforce DevOpsCI/CD PracticesTechnical Account ManagementCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Release ManagementSource ControlGitAPIsTestingRelease AutomationGovernanceTechnical DiscoverySoftware Delivery ProcessesEngineering Performance Metrics

Soft Skills

CommunicationPresentationProblem-SolvingExecutive Presence

Tools & Technologies

SalesforceDevOps ToolsCloud PlatformsCI/CD Pipelines

Industry Keywords

Financial ServicesHealthcareGovernmentRegulated IndustriesFortune 500

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth
Build trusted relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors
Develop a strong understanding of each customer's Salesforce development lifecycle, including source control, environments, testing, release management, deployments, and governance
Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement
Lead technical and strategic discovery to understand customer operations, friction points, and desired outcomes
Apply Salesforce DevOps and software delivery best practices to improve adoption and measurable customer value
Create success plans with business and technical objectives, milestones, adoption goals, and success measures
Identify customer risk, diagnose root causes, and lead recovery plans across technical and business stakeholders
Coordinate resources across Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership
Guide customers through implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments
Identify opportunities to expand AutoRABIT's value based on customer use cases, technical maturity, and business objectives
Bring customer insights, technical patterns, and product feedback to Product and Engineering

Requirements

What you’ll need

5+ years of relevant professional experience across Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or other customer-facing enterprise technology roles
2+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software
Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations
Strong technical background with Salesforce development, Salesforce DevOps, CI/CD, release management, or comparable software delivery processes
Experience managing complex enterprise accounts, customer risk, technical initiatives, and cross-functional account teams
Strong understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle
Strong understanding of Salesforce development and deployment concepts, including metadata, environments, testing, dependencies, release management, and common deployment challenges
Strong working knowledge of Git and source control concepts, including branches, commits, merges, pull requests, and repositories
Working knowledge of CI/CD pipelines, release automation, APIs, testing, security, and governance
Ability to understand technical architectures and customer workflows, identify areas of risk or friction, and recommend appropriate next steps
Ability to independently conduct technical discovery and uncover root causes
Ability to translate complex technical concepts into clear business outcomes for executive and non-technical stakeholders
Familiarity with engineering performance concepts and metrics, including DORA metrics
Strong executive presence, communication, presentation, and problem-solving skills
Australian work eligibility
Experience supporting Fortune 500 or similarly complex organizations preferred
Experience within Financial Services, Healthcare, Government, or other regulated industries preferred

Benefits

Comp & perks

Fully remote work
10% travel required