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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer experience optimization, process improvement, and data analysis, with a strong focus on communication and collaboration across business areas. Proficient in utilizing tools for customer feedback and analytics to enhance service delivery and meet organizational objectives.
Highest-signal resume keywords
Customer Experience OptimizationData AnalysisProcess ImprovementStrong Copywriting SkillsAdvanced Proficiency in Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess ImprovementCustomer Relationship ManagementSurvey Data CompilationSLA Compliance MonitoringAutomation OptimizationArtificial Intelligence Knowledge
Soft Skills
Effective CommunicationCollaborationCritical Assessment
Tools & Technologies
Track PlatformNPS Survey CampaignsGoogle Business ProfileSocial Media Channels
Industry Keywords
Customer ExperienceBusiness AdministrationMarketingCustomer Service
About the role
Key responsibilities & impact- Bring the customer’s voice into the business
- Help improve workflows and develop new processes focused on the customer experience and aligned with Auxiliadora Predial’s objectives and purpose
- Deliver a positive experience across communication channels with customers and partners
- Gather, analyze, and critically assess information to propose improvements to the department’s activities
- Analyze and moderate complaints on the Reclame Aqui, Google Business Profile, and social media channels
- Upload contact lists and schedule NPS survey campaigns through the Track platform
- Manage complaints, monitoring deadlines and SLA compliance for customers
- Compile survey data and results
- Prepare analytical reports covering customer experience data, metrics, indicator performance, and survey results
- Share updates and follow up with business areas to obtain responses and solutions, prioritizing the customer experience
- Work with business areas to improve processes and customer service
- Optimize processes and workflows through automation in partnership with the technical team
Requirements
What you’ll need- Completed or ongoing degree in Business Administration, Marketing, or a related field
- Strong copywriting skills to create clear and impactful messages
- Advanced proficiency in Excel
- Knowledge and practical use of Artificial Intelligence
- Experience in customer relationship or customer service roles
Benefits
Comp & perks- Meal or food allowance (Flex Card)
- Transportation allowance
- Birthday Day Off
- Vacation Camp
- Sesc membership and access to services, leisure, culture, and amenities
- Unimed health insurance
- Dental insurance
- 24/7 telemedicine
- Pharmacy allowance
- Partnership with a psychological clinic
- Health and wellness app
- Childcare assistance
- Life insurance
- Acelera! corporate education platform
- Elofy professional development platform
- Flow internal communications platform
- Partnerships offering discounts on education, healthcare, food, and other services