Account Director

AV Communications

. Own and develop senior-level relationships across assigned client accounts .

Posted 9/29/2026full-timeToronto • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and client services capabilities, with a focus on strategic leadership, financial acumen, and the ability to influence cross-functional teams. Proven experience in managing complex client relationships and delivering integrated marketing solutions.

Highest-signal resume keywords

Account ManagementClient ServicesIntegrated MarketingFinancial AwarenessTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementScope ManagementProject ManagementStrategic PlanningPresentation Skills

Soft Skills

Communication SkillsProblem-Solving SkillsOrganizational JudgmentInfluencing Skills

Industry Keywords

AdvertisingMarketingClient RelationshipsCampaign DevelopmentConsumer Services

About the role

Key responsibilities & impact

Own and develop senior-level relationships across assigned client accounts
Act as a trusted advisor by understanding clients’ businesses, categories, customers, challenges, and priorities
Lead client meetings, presentations, strategic discussions, and difficult conversations
Anticipate client needs and provide proactive recommendations and constructive counsel
Lead integrated agency teams across strategy, creative, media, production, digital, and other disciplines
Translate client business objectives into agency priorities and briefs
Provide overall leadership across multiple projects, workstreams, and campaigns
Establish priorities, responsibilities, timelines, and deliverables
Identify risks, dependencies, resourcing needs, scope creep, and potential delivery issues
Own account commercial health, including scopes, estimates, budgets, resource allocations, retainers, profitability, forecasting, and revenue management
Lead commercial conversations when requirements, timelines, or deliverables change
Identify organic growth opportunities and contribute to proposals, pitches, presentations, and new-business opportunities
Lead, coach, develop, and provide feedback to account team members
Collaborate with senior leaders across strategy, creative, production, operations, finance, and other disciplines
Strengthen client relationships, account performance, internal coordination, team capabilities, and accountability

Requirements

What you’ll need

Significant experience in account management, client services, marketing, advertising, communications, or a related agency environment
Experience independently managing complex client relationships and multiple simultaneous workstreams
Demonstrated experience working with senior client stakeholders
Strong understanding of integrated marketing and the creative development process
Strong strategic and business judgment
Demonstrated financial and commercial awareness, including experience managing scopes, budgets, estimates, and profitability
Ability to identify scope creep and lead constructive commercial conversations
Strong presentation, facilitation, and written communication skills
Strong project and organizational judgment, with the ability to prioritize effectively in a fast-moving environment
Demonstrated ability to lead and develop account teams
Ability to influence cross-functional teams without relying solely on formal authority
Strong problem-solving skills and comfort navigating ambiguity, conflict, and changing priorities
Canadian work experience is not a requirement
Preferred: experience in integrated advertising or marketing agencies, complex or highly regulated client categories, financial services, food and beverage, alcohol or beverage alcohol, consumer services, multi-market or national client accounts, brand strategy, campaign development, digital, social, experiential, CRM, integrated communications, and growing existing client relationships

Benefits

Comp & perks

Equal opportunity employer committed to a diverse and respectful workplace
Accommodation available throughout recruitment and selection upon request
Confidential accommodation process
Interviewed candidates will be informed of the outcome within 45 days of their final interview