Account Manager

AV Communications

. Build and manage trusted relationships with day-to-day client stakeholders .

Posted 9/29/2026full-timeToronto • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities, including independent ownership of client relationships, strategic communication, and the ability to manage multiple projects while meeting deadlines and budgets. Emphasizes mentoring and collaboration with cross-functional teams to drive client success and identify growth opportunities.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementStrategic CommunicationCross-Functional Team LeadershipBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ManagementTimeline CoordinationScope ManagementClient BriefingRisk MonitoringDeliverable ManagementStrategic CounselAccount Growth IdentificationQuality Assurance

Soft Skills

Strong JudgmentProblem-SolvingAttention to DetailProactive CommunicationMentoring

Industry Keywords

Agency ExperienceMarketingCommunicationsClient-ServicesStakeholder Management

About the role

Key responsibilities & impact

Build and manage trusted relationships with day-to-day client stakeholders
Act as the primary point of contact for assigned accounts and projects
Understand clients’ businesses, objectives, industries, customers, and competitive environments
Lead projects from briefing through delivery
Translate client requests into clear, actionable internal briefs
Coordinate strategy, creative, production, media, digital, and external partner teams
Establish timelines, responsibilities, milestones, and deliverables
Monitor project status, deadlines, risks, scope changes, budgets, estimates, billing, and reconciliation
Manage client expectations and communicate proactively about issues, additional costs, and changes in scope
Provide strategic counsel and connect projects to broader business and marketing objectives
Identify opportunities to improve work, grow accounts, and expand client engagements
Bring clarity and direction to cross-functional teams and resolve obstacles constructively
Support, mentor, supervise, delegate to, and provide feedback for junior account team members
Maintain quality while balancing client needs, timelines, budgets, and resources
Independently manage assigned client relationships and projects and deliver them on time and within agreed scope

Requirements

What you’ll need

Account Manager: typically 3–5+ years of relevant agency, marketing, communications, or client-services experience
Senior Account Manager: typically 5–8+ years of relevant agency, marketing, communications, or client-services experience
Demonstrated experience managing projects and client relationships
Strong client communication and senior stakeholder management skills
Independent project ownership and ability to manage multiple projects simultaneously
Excellent organization and attention to detail
Strong judgment, problem-solving, strategic thinking, and commercial awareness
Experience working with cross-functional teams and managing complex or integrated programs
Confidence managing timelines, deliverables, budgets, estimates, scope, and expectations
Ability to identify growth opportunities within existing client relationships
Experience mentoring or managing junior team members for senior candidates
Ability to communicate clearly in meetings, presentations, email, and written briefs
Proactive ability to anticipate business issues, client needs, delivery risks, and next steps
Resume and brief cover letter required
Canadian work experience is not a requirement

Benefits

Comp & perks

Equal opportunity employer committed to a diverse and respectful workplace
Accommodation available throughout the recruitment and selection process
Canadian work experience is not required
Confidential accommodation support