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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management within the healthcare sector, focusing on building relationships with strategic payer partners and facilitating cross-functional collaboration. Proficient in utilizing data for operational improvements and ensuring high-quality customer service.
Highest-signal resume keywords
Account Management ExperienceHealthcare Payer Processing KnowledgeCustomer Service SkillsProject ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementData AnalysisProject ManagementProblem-SolvingTechnical Systems Integration
Soft Skills
Interpersonal SkillsCollaborative Team-PlayerExceptional Customer ServiceStrong Analytical SkillsSound Judgment
Tools & Technologies
SalesforceJiraGainsightConfluence
Industry Keywords
HealthcarePayer RelationsProvider RelationsHIPAA KnowledgeOperational Improvement
About the role
Key responsibilities & impact- Serve as liaison between Availity’s technical teams, health plan analysts, Strategic Account Managers, and strategic health plan partners
- Build, maintain, and expand relationships with strategic payer partners
- Act as a trusted advisor and represent the customer voice internally and organizational interests externally
- Coordinate cross-functional efforts, manage timelines, and ensure deliverables meet quality standards
- Provide customer service and support to build long-term client relationships
- Serve as primary operational escalation point for strategic payer partners
- Support assigned accounts with accountability, issue escalation and resolution, and product implementations
- Support re-contracting activities, including pricing, proposals, administration, negotiations, and customer presentations
- Obtain, use, and summarize competitive data to support account growth
- Coordinate implementation of new functionality for assigned payers
- Monitor industry and competitive trends and apply marketplace knowledge to account planning
- Coordinate marketing, management, and technical resources for account up-sell objectives
- Communicate regularly with accounts through newsletters, email, phone, and face-to-face meetings
- Identify and qualify opportunities to up-sell products or services
- Monitor and support retention through volume analysis and account penetration
- Report progress and goal accomplishment using performance metrics
- Build interdepartmental relationships and maintain Relationship Account Plans
- Travel as required
Requirements
What you’ll need- At least 3 years of account or customer management experience in healthcare, payer, provider relations, or technology environment
- Associate degree in Business, Finance, Marketing, or equivalent work experience; bachelor’s degree is a plus
- Strong interpersonal skills
- Experience facilitating meetings and engaging multiple stakeholders at all organizational levels
- Collaborative team-player approach
- Knowledge of healthcare payer processing, provider/hospital office operations, customer service, and IT operations
- Problem-solving ability and ability to translate business problems into potential solutions
- Ability to interpret technical issues and translate them into actionable business impacts
- Exceptional customer service skills
- Strong analytical and research skills
- Ability to monitor SLA adherence and create process improvements
- Ability to use data to identify operational improvement, payer adoption growth, and issue prevention opportunities
- Highly motivated, self-starting, and proactive
- Awareness of implementations, production support efforts, strategic programs, and roadmap initiatives
- Ability to identify dependencies, risks, blockers, and competing priorities
- Sound judgment and discretion
- HIPAA knowledge
- Demonstrated leadership and ability to remain collaborative during high-stakes environments and escalations
- Ability to thrive in rapidly changing and ambiguous environments
- Ability to manage complex projects end-to-end
- Knowledge of technical systems integration and systems such as Salesforce, Jira, Gainsight, and Confluence
- Experience with a large national payer is an advantage
- Must pass a drug test before beginning employment
- Sponsorship is not available; employment eligibility in the United States is required
Benefits
Comp & perks- Competitive salary and incentive opportunities
- Generous HSA company contributions
- Medical, dental, and vision coverage beginning on day one
- 401(k) with company match
- Unlimited PTO for salaried associates plus nine paid holidays
- Wellness reimbursement of up to $250 annually
- Education reimbursement programs
- Paid parental leave for birth and adoptive parents
- Volunteer and community engagement opportunities
- Diversity & Inclusion teams and employee communities
- Continuous learning resources and career development support
- Remote-first work environment
- Camera/video capability for virtual meetings