Availity

Product Designer

• Design user-centered, visually compelling experiences that improve product usability and effectiveness while supporting business goals
• Partner with User Research to translate insights into high-quality solutions
• Create wireframes, polished visual designs, interactive prototypes, user flows, and reusable design system patterns
• Articulate design goals and outcomes with stakeholders to build a shared vision
• Foster relationships and collaborate with UX, research, product, and engineering teams
• Create consistent brand experiences across multiple platforms and touchpoints
• Design innovative experiences
• Build deeper understanding of Availity products and services
• Articulate an experience vision delivering near-term value while evolving long term
• Produce user flows and wireframes based on research findings
• Advocate for accessibility and encourage product and engineering management to prioritize accessible features

Associate User Experience Designer

Technical Account Manager

• Serve as liaison between Availity’s technical teams, health plan analysts, Strategic Account Managers, and strategic health plan partners
• Build, maintain, and expand relationships with strategic payer partners
• Act as a trusted advisor and represent the customer voice internally and organizational interests externally
• Coordinate cross-functional efforts, manage timelines, and ensure deliverables meet quality standards
• Provide customer service and support to build long-term client relationships
• Serve as primary operational escalation point for strategic payer partners
• Support assigned accounts with accountability, issue escalation and resolution, and product implementations
• Support re-contracting activities, including pricing, proposals, administration, negotiations, and customer presentations
• Obtain, use, and summarize competitive data to support account growth
• Coordinate implementation of new functionality for assigned payers
• Monitor industry and competitive trends and apply marketplace knowledge to account planning
• Coordinate marketing, management, and technical resources for account up-sell objectives
• Communicate regularly with accounts through newsletters, email, phone, and face-to-face meetings
• Identify and qualify opportunities to up-sell products or services
• Monitor and support retention through volume analysis and account penetration
• Report progress and goal accomplishment using performance metrics
• Build interdepartmental relationships and maintain Relationship Account Plans
• Travel as required

• Serve as liaison between Availity technical teams, health plan analysts, Strategic Account Managers, and strategic health plan partners
• Build, maintain, and expand relationships with strategic payer partners
• Act as a trusted advisor and represent the customer’s voice internally and organizational interests externally
• Coordinate cross-functional efforts, manage timelines, and ensure deliverables meet quality standards
• Provide customer service and support to build long-term client relationships
• Serve as the primary operational escalation point for strategic payer partners
• Support assigned accounts as a point of contact for accountability, issue escalation and resolution, and product implementations
• Support re-contracting activities, including pricing, proposals, administration, negotiation preparation, and customer presentations
• Gather, use, and summarize competitive data to support account growth
• Coordinate implementation of new functionality with cross-functional teams
• Monitor industry and competitive trends and apply marketplace knowledge to account planning
• Identify and coordinate marketing, management, and technical resources for account up-sell objectives
• Communicate regularly with accounts through newsletters, email, phone, and face-to-face meetings
• Consult with health plan customers to identify and qualify up-sell opportunities
• Monitor and support retention through volume analysis and account penetration
• Report progress and goal achievement by updating performance metrics
• Build inter-departmental relationships to achieve individual and Account Management team objectives
• Establish, maintain, and update Relationship Account Plans
• Travel as required

Account Executive

• Manage and grow a portfolio of Availity's largest and most strategic health plan customers
• Expand strategic payer accounts and identify new use cases
• Build relationships with executive stakeholders and decision-makers
• Identify, qualify, and pursue expansion opportunities across assigned accounts
• Drive adoption of additional Availity solutions and services
• Develop and execute strategic account growth plans aligned to customer objectives
• Manage large, consultative, multi-stakeholder sales opportunities from discovery through close
• Navigate complex payer organizations and decision-making structures
• Build business cases and executive presentations aligned with customer priorities
• Collaborate with internal stakeholders to develop account strategies
• Manage forecasts, opportunity progression, pipeline, and revenue growth targets in Salesforce
• Advise customers on administrative efficiency, provider engagement, and healthcare operations
• Facilitate executive-level discussions around growth, innovation, and digital transformation
• Help customers uncover new use cases and maximize value from their Availity partnership
• Maintain executive relationships supporting long-term account growth
• Develop strategic account plans and relationship maps
• Ensure compliance with established sales processes and documentation standards
• Achieve or exceed revenue and growth objectives

Associate User Experience Designer

Technical Account Manager

Technical Account Manager

Strategic Account Executive