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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management within the healthcare sector, focusing on building and maintaining relationships with strategic payer partners while ensuring high-quality service delivery and operational efficiency. Proficient in analyzing data to identify growth opportunities and improve processes, with a strong emphasis on customer service and collaboration across teams.
Highest-signal resume keywords
Account Management ExperienceHealthcare Payer Processing KnowledgeCustomer Service SkillsProject ManagementTechnical Systems Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementData AnalysisProblem-SolvingSLA AdherenceProcess ImprovementTechnical Issue InterpretationCompetitive Data SummarizationOperational Improvement IdentificationPayer Adoption GrowthImplementation Support
Soft Skills
Interpersonal SkillsCollaborative Team-PlayerStrong CommunicationLeadershipProactive Approach
Tools & Technologies
SalesforceJiraGainsightConfluence
Industry Keywords
HealthcarePayer RelationsProvider RelationsCustomer ManagementHIPAA Knowledge
About the role
Key responsibilities & impact- Serve as liaison between Availity technical teams, health plan analysts, Strategic Account Managers, and strategic health plan partners
- Build, maintain, and expand relationships with strategic payer partners
- Act as a trusted advisor and represent the customer’s voice internally and organizational interests externally
- Coordinate cross-functional efforts, manage timelines, and ensure deliverables meet quality standards
- Provide customer service and support to build long-term client relationships
- Serve as the primary operational escalation point for strategic payer partners
- Support assigned accounts as a point of contact for accountability, issue escalation and resolution, and product implementations
- Support re-contracting activities, including pricing, proposals, administration, negotiation preparation, and customer presentations
- Gather, use, and summarize competitive data to support account growth
- Coordinate implementation of new functionality with cross-functional teams
- Monitor industry and competitive trends and apply marketplace knowledge to account planning
- Identify and coordinate marketing, management, and technical resources for account up-sell objectives
- Communicate regularly with accounts through newsletters, email, phone, and face-to-face meetings
- Consult with health plan customers to identify and qualify up-sell opportunities
- Monitor and support retention through volume analysis and account penetration
- Report progress and goal achievement by updating performance metrics
- Build inter-departmental relationships to achieve individual and Account Management team objectives
- Establish, maintain, and update Relationship Account Plans
- Travel as required
Requirements
What you’ll need- At least 3 years of account or customer management experience in healthcare, payer, provider relations, or a technology environment
- Associate degree in Business, Finance, Marketing, or equivalent work experience; bachelor’s degree is a plus
- Strong interpersonal skills
- Experience facilitating meetings and engaging with multiple stakeholders at all organizational levels
- Collaborative team-player approach
- Knowledge of healthcare payer processing, provider/hospital office operations, customer service, and IT operations
- Problem-solving skills and ability to provide potential solutions
- Ability to interpret technical issues and translate them into actionable business impacts
- Exceptional customer service skills
- Strong analytical and research skills
- Ability to monitor and create SLA adherence and process-improvement measures
- Ability to identify operational improvement, payer adoption growth, and issue-prevention opportunities using data
- Highly motivated, self-starting, proactive approach
- Awareness of implementations, production support, strategic programs, and roadmap initiatives affecting assigned accounts
- Ability to identify dependencies, risks, blockers, and competing priorities
- Ability to use discretion and make sound decisions
- HIPAA knowledge
- Demonstrated leadership and ability to remain collaborative during high-stakes environments and escalations
- Ability to manage complex projects end-to-end
- Knowledge of technical systems integration and operating systems such as Salesforce, Jira, Gainsight, and Confluence
- Sponsorship is not available
- Must pass a drug test before beginning employment
- Must be able to use a camera for all virtual meetings
Benefits
Comp & perks- Competitive salary and incentive opportunities
- Generous HSA company contributions
- Medical, dental, and vision coverage beginning on day one
- 401(k) with company match
- Unlimited PTO for salaried associates plus nine paid holidays
- Wellness reimbursement of up to $250 annually
- Education reimbursement programs
- Paid parental leave for birth and adoptive parents
- Volunteer and community engagement opportunities
- Continuous learning resources and career development support
- Diversity & Inclusion teams and employee communities
- Remote-first work environment
- Camera/video capability provided for virtual meetings