Regional Support Coordinator

Avalon Risk Management

. Support regional offices by providing clear and timely communication to clients .

Posted 10/31/2026full-timeSchaumburg • Illinois • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, organizational skills, and adherence to Standard Operating Procedures. Proficient in managing high volumes of communications and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceInsurance Support KnowledgeStrong Written Communication SkillsOrganizational SkillsProficiency in Email (Outlook)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Records ManagementDocument VerificationEmail CommunicationData TrackingDocument CollectionPolicy Renewal ManagementFollow-Up CoordinationDigital FilingStandard Operating Procedures AdherenceIntake Management

Soft Skills

Proactive AttitudeReliabilityStrong Follow-Up SkillsAbility to Meet DeadlinesEffective Communication

Tools & Technologies

DocuSignJotFormTracker SpreadsheetsEmail (Outlook)

Industry Keywords

InsuranceCustomer ServiceMortgage SupportClaims SupportProfessional Communication

About the role

Key responsibilities & impact

Support regional offices by providing clear and timely communication to clients
Own Level 1 customer support, including sending reminder emails, verifying submission completeness, digitally filing records, and coordinating among internal stakeholders
Send email renewals and urgent alerts to broker clients
Use DocuSign and JotForm to collect and review required documents
Track insufficiencies and notify regions and broker clients of status
Update and maintain tracker spreadsheets for upcoming policy renewals
Verify bond emails contain all required documentation, with guidance
Save files and documents in appropriate locations
Notify internal partners when follow-up is needed, such as when a broker is unresponsive
Follow up on communications and audit for document completeness
Provide follow-up or escalate as necessary
Own basic intake and records management
Escalate to licensed regional professionals when appropriate

Requirements

What you’ll need

Preferably at least 3 years of applicable experience in a professional customer service role
Prior experience in direct insurance support is a plus
Mortgage support and claims support are also great foundations
Excellent written and verbal communication skills
Strong written follow-up and organizational skills
Ability to consistently meet deadlines
Strong computer skills, especially with Email (Outlook)
Ability to appropriately handle a high volume of communications with proper prioritization and follow-up
Ability to closely adhere to Standard Operating Procedures
Reliable and proactive
Full-time availability during required hours of 8:30 am to 5 pm CST in Schaumburg, IL

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
401(k)
Tuition reimbursement
Student debt assistance
Hybrid in-office and work-from-home environment after an introductory training period