Avalon Risk Management

Claims Specialist

• Proactively contact importers and brokers to gather claim documentation and build claim files
• Work claims to a successful conclusion of no further action or further review
• Identify suspicious or concerning claims activity and create tickets for corrective-action review
• Communicate claims activity details to the Bond Underwriting team
• Recommend intent-to-terminate on delinquent bonds when escalation is warranted
• Make basic claim payment recommendations to Surety Claim Specialists using formulaic guidelines
• Email Liquidated Damages claims to importers and brokers before demand on surety
• Collect and record proof of payment and other claim documents for Liquidated Damages, Debit Vouchers, and Increased Duty Bills
• Document and upload received documents to claim files on time and with details
• Escalate and forward files to Claim Specialists for matters such as demand on surety
• Coordinate collateral verification checks
• Email Intent to Terminate notifications on delinquent bonds
• Conduct internet searches for current importer address and contact information
• Facilitate payments involving brokers, importers, and Customs
• Assist with data-gathering projects, system data entry, and claim tracking reports
• Assist with mail, claim intake, and forwarding payments to appropriate parties
• Support clients and claims professionals through proactive communication and accurate claims-file maintenance

Explore Surety Claims Coordinator at Avalon Risk Management. Review requirements and application details.

Surety Claims Coordinator

General

• Support regional offices by providing clear and timely communication to clients
• Own Level 1 customer support, including sending reminder emails, verifying submission completeness, digitally filing records, and coordinating among internal stakeholders
• Send email renewals and urgent alerts to broker clients
• Use DocuSign and JotForm to collect and review required documents
• Track insufficiencies and notify regions and broker clients of status
• Update and maintain tracker spreadsheets for upcoming policy renewals
• Verify bond emails contain all required documentation, with guidance
• Save files and documents in appropriate locations
• Notify internal partners when follow-up is needed, such as when a broker is unresponsive
• Follow up on communications and audit for document completeness
• Provide follow-up or escalate as necessary
• Own basic intake and records management
• Escalate to licensed regional professionals when appropriate

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Open roles

Surety Claims Coordinator

Regional Support Coordinator