Surety Claims Coordinator

Avalon Risk Management

. Proactively contact importers and brokers to gather claim documentation and build claim files .

Posted 10/31/2026full-timeSchaumburg • Illinois • United StatesMid-LevelSenior💰 $46,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing claims documentation and communication within the Surety Claims process, while maintaining organization and accuracy under tight deadlines. Possesses a strong understanding of international logistics and the ability to navigate complex regulatory environments.

Highest-signal resume keywords

Claims Documentation ManagementProfessional Communication SkillsDetail-Intensive Professional ExperienceInsurance Support ExperienceCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingDocumentation UploadingData EntryClaim TrackingPayment RecommendationsCollateral VerificationInternet ResearchFormulaic Guidelines ApplicationClaim File MaintenanceEscalation Procedures

Soft Skills

Organizational SkillsJudgmentDependabilityAdaptabilityCuriosity

Certifications & Qualifications

Surety Claims Specialist License (Willingness to Develop)

Industry Keywords

InsuranceLogisticsImportationContractsFinanceBillingRegulatory EnvironmentClaims ActivityDelinquent BondsLiquidated Damages

About the role

Key responsibilities & impact

Proactively contact importers and brokers to gather claim documentation and build claim files
Work claims to a successful conclusion of no further action or further review
Identify suspicious or concerning claims activity and create tickets for corrective-action review
Communicate claims activity details to the Bond Underwriting team
Recommend intent-to-terminate on delinquent bonds when escalation is warranted
Make basic claim payment recommendations to Surety Claim Specialists using formulaic guidelines
Email Liquidated Damages claims to importers and brokers before demand on surety
Collect and record proof of payment and other claim documents for Liquidated Damages, Debit Vouchers, and Increased Duty Bills
Document and upload received documents to claim files on time and with details
Escalate and forward files to Claim Specialists for matters such as demand on surety
Coordinate collateral verification checks
Email Intent to Terminate notifications on delinquent bonds
Conduct internet searches for current importer address and contact information
Facilitate payments involving brokers, importers, and Customs
Assist with data-gathering projects, system data entry, and claim tracking reports
Assist with mail, claim intake, and forwarding payments to appropriate parties
Support clients and claims professionals through proactive communication and accurate claims-file maintenance

Requirements

What you’ll need

Professional experience in a detail-intensive professional environment
Ability to learn complex processes
Ability to manage a high volume of documentation
Ability to stay organized under external deadlines
Professional communication skills
Good judgment about when to act and when to ask for help
Experience in insurance support, importation, logistics, contracts, finance, billing, or similar environments is helpful
A professional degree or related logistics experience is helpful
Genuine curiosity about international logistics
Dependability and comfort with change and ambiguity
Willingness to develop technical knowledge needed to become a licensed Surety Claims Specialist (Adjuster)
High-quality professional customer support experience following established, complex procedures
Ability to work confidently in an ever-changing regulatory environment
This position does not require an adjuster license

Benefits

Comp & perks

Health, dental and vision insurance
401(k)
Tuition reimbursement
Student debt assistance
Hybrid in-office and work from home environment after a 90 day introductory training period