Avantio

Customer Support

• Respond to customer requests via email, chat, and video call
• Manage customer requests and resolve them as soon as possible or pass reports to the technical team
• Follow up on incidents and ensure customer satisfaction
• Upgrade plans, handle post-sales activities, and activate modules after gaining advanced product knowledge
• Support the team in other markets as needed
• Translate online support for new launches on demand
• Support customer events in the market
• Support market development and system adaptation

Customer Experience Advocate, Spanish Market