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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service operations, including managing inquiries, resolving issues, and maintaining accurate records. Proficient in SAP for order management and invoicing, with strong communication skills to effectively engage with diverse teams and customers.
Highest-signal resume keywords
SAP ProficiencyCustomer Service ManagementOrder ManagementInterpersonal CommunicationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementInvoicingQuote GenerationRecord KeepingSOP DevelopmentQuality ImprovementLogistics CoordinationCertificate VerificationCustomer Credit ManagementData Entry
Soft Skills
Interpersonal SkillsTeam CollaborationAnalytical SkillsSelf-MotivationInitiative
Tools & Technologies
SAPMicrosoft Office
Industry Keywords
Customer ServiceInternational TradeLogisticsSupply Chain ManagementBusiness Compliance
About the role
Key responsibilities & impact- Execute day-to-day customer service tasks and address customer inquiries and issues
- Manage customer expectations and coordinate resolutions across departments
- Maintain accurate records of customer interactions and follow-up actions
- Respond to inquiries about order modifications, returns, and shipping issues
- Monitor daily CS team operations and solve problems
- Train and support junior customer service representatives
- Support setup of SOPs focused on speed and accuracy
- Check material validity and price effectiveness in SAP
- Generate quotes in SAP upon account managers’ or customers’ requests
- Enter valid orders to initiate product shipment
- Coordinate with supply chain to meet customers’ required delivery dates
- Verify certificates for chemical goods or dangerous goods
- Manage orders for complete and on-time delivery
- Create invoices upon delivery or installation completion
- Manage returned and defective products and provide customer credits
- Contribute to continuous quality improvements and business compliance
- Own customer issues and resolutions
- Ensure high customer satisfaction for internal and external customers
Requirements
What you’ll need- Diploma / bachelor's degree; 1-2 years of customer service relevant experience is a plus
- International trade / logistics major or related experiences is a plus
- Good interpersonal and communication skills
- Ability to work successfully in a team environment
- Good customer service, analytical and problem-solving skills
- Knowledge of SAP and Microsoft Office applications
- Self-motivated and demonstrates initiative and result oriented
- Ability to communicate effectively with Chinese counterparts
Benefits
Comp & perks- Learning experiences to support career growth and success
- Diverse, equitable and inclusive culture