Director, Communications, Operations, Customer Service

Avantor

. Develop and lead a global communications strategy supporting Operations and Customer Service priorities .

Posted 9/23/2026full-timeRemote • IrelandLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and leading global communications strategies, with a strong focus on executive communications, crisis management, and stakeholder engagement. Proven ability to translate complex business strategies into effective narratives while fostering organizational trust and employee engagement.

Highest-signal resume keywords

Global Communications Strategy DevelopmentExecutive Communications SupportCrisis Management ExpertiseChange Communications LeadershipStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic CommunicationsWriting and EditingStorytellingPresentation SkillsProject ManagementCommunications Effectiveness MeasurementDigital FluencyMedia RelationsInternal CommunicationsChange Management

Soft Skills

Interpersonal EffectivenessInfluencing Senior ExecutivesCollaborationProactive LeadershipSolutions-Oriented Mindset

Tools & Technologies

Social Media PlatformsDigital Communications ToolsCrisis Communications ToolsCommunication Frameworks

Industry Keywords

OperationsCustomer ServiceManufacturingSupply ChainHealthcareLife SciencesOrganizational ChangeReputation ManagementBusiness ContinuityStakeholder Communications

About the role

Key responsibilities & impact

Develop and lead a global communications strategy supporting Operations and Customer Service priorities
Advise Operations and Customer Service executive leadership on organizational priorities, transformation, reputation management, employee engagement, and stakeholder communications
Build integrated communications plans aligned with enterprise, regional, and functional needs
Translate complex business strategies into compelling narratives
Lead communications for manufacturing, distribution, supply chain, logistics, quality, procurement, and customer service functions globally
Develop scalable communication frameworks and self-service resources for Customer Service leaders and teams
Support initiatives improving customer experience and alignment between operational performance and customer expectations
Collaborate with site leaders and regional stakeholders to communicate with frontline and office-based associates
Advise on communications for operational initiatives, site activities, business continuity events, and transformation programs
Provide executive communications support, including speechwriting, presentations, leadership messages, town halls, and organizational updates
Lead the COO's communications and thought leadership strategy
Develop and govern executive social media strategies
Identify earned media, speaking engagement, and external visibility opportunities
Lead communications for large-scale transformation initiatives
Partner with change management, Human Resources, and business leaders on organizational change communications
Develop associate engagement strategies that reinforce culture and organizational trust
Ensure communications reach diverse employee populations
Own communications preparedness and response for operational issues, disruptions, and site incidents
Develop crisis communications plans, tools, and training programs
Advise on operational risk, reputation management, customer-impacting events, and business continuity
Coordinate with Legal, Regulatory, Quality, EHS, and Communications teams during sensitive situations
Establish objectives, metrics, and reporting mechanisms to measure communications effectiveness
Analyze audience insights and communication performance data
Monitor emerging communications trends, digital innovations, and industry best practices
Ensure governance and consistency across communications activities

Requirements

What you’ll need

Bachelor's degree in Communications, Journalism, Public Relations, Marketing, Business, or a related field required
15+ years of progressive communications experience across corporate, agency, or consulting environments
Demonstrated success developing and leading enterprise-wide communications strategies for complex global organizations
Significant experience supporting senior executives and advising leadership teams on high-impact business issues
Strong experience across internal communications, executive communications, change communications, media relations, social media, and crisis management
Experience supporting operations, manufacturing, supply chain, customer service, industrial, healthcare, life sciences, or similarly complex business functions preferred
Proven success operating in highly matrixed, global organizations
Experience leading organizational transformation and change communications initiatives
Strategic communications expertise with exceptional business acumen
Outstanding writing, editing, storytelling, and presentation skills
Ability to influence and advise senior executives on sensitive and complex business issues
Executive presence and strong interpersonal effectiveness
Experience navigating ambiguity, organizational change, and fast-paced business environments
Strong issues management and crisis communications capabilities
Ability to build trusted relationships across functions, regions, and leadership levels
Experience measuring communications effectiveness and translating insights into action
Highly collaborative, proactive, and solutions-oriented leadership style
Strong project management and organizational capabilities with the ability to manage multiple priorities simultaneously
Digital fluency across social, digital, and emerging communications platforms
Commitment to continuous improvement, innovation, and communications excellence
Willingness to undertake domestic and international travel up to 15%

Benefits

Comp & perks

Learning experiences to support career growth and success
Diverse, equitable and inclusive culture
Equal employment opportunity
Reasonable accommodation during the employment process