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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing reseller and distributor relationships to drive revenue growth and customer retention, with strong capabilities in account management, customer negotiations, and compliance with commercial agreements. Proficient in leveraging analytical skills to evaluate business opportunities and enhance operational efficiency.
Highest-signal resume keywords
B2B Sales ExperienceAccount Management ExpertiseCustomer Relationship ManagementCommercial Agreements KnowledgeStrong Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pricing ProgramsCustomer NegotiationsMarket KnowledgeConflict ResolutionProject Management
Soft Skills
Effective CommunicationRelationship BuildingOrganizational SkillsProblem-Solving SkillsDecision-Making Capabilities
Tools & Technologies
Microsoft OfficeCRM SystemsQlikSenseERP Systems
Certifications & Qualifications
Valid Driver's License
Industry Keywords
B2B EngagementCommercial OperationsCustomer Management ProcessesReseller EngagementOperational Efficiency
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage reseller and distributor relationships to support revenue growth and customer retention
- Serve as the primary commercial contact for reseller accounts and key business partners
- Develop and maintain account plans to drive growth within assigned reseller channels
- Identify opportunities to expand reseller engagement and increase market penetration
- Support execution of pricing programs, customer agreements, and commercial terms
- Ensure reseller accounts comply with company policies and business processes
- Manage an Inside Sales partner with 1 direct report
- Build and maintain strong working relationships with reseller partners, vendors, and self-manufactured product leaders
- Manage escalated customer concerns and coordinate timely resolution
- Support customer negotiations and commercial discussions
- Advocate for reseller customers within the organization
- Collaborate with Customer Service, Quotes, Pricing, Finance, Risk Management, Legal, and Sales teams
- Support B2B engagement efforts to streamline ordering processes and reduce manual order interventions
- Coordinate resolution of payment disputes, order issues, pricing discrepancies, and customer escalations
- Provide guidance on reseller engagement, account ownership, and customer management processes
- Support continuous improvement initiatives that enhance customer experience and operational efficiency
- Support revenue growth through indirect sales channels across the United States, with heavy engagement in Texas, California, and New Jersey
- Work primarily from a home office with extensive regional travel to customer locations
Requirements
What you’ll need- Experience working with commercial agreements, pricing programs, and customer negotiations
- Ability to work effectively in a cross-functional, matrixed business environment
- Willingness to travel to customer locations 5 days a week
- Must hold a valid driver's license in good standing
- Proficiency with Microsoft Office, specifically Teams
- Preferred experience with CRM systems and QlikSense
- Minimum 5 years of B2B sales experience, preferably in a distribution environment
- Market knowledge and experience preferred
- Account management and customer relationship management expertise
- Knowledge of pricing, contracts, and commercial business practices
- Strong analytical and problem-solving skills
- Ability to evaluate business opportunities and customer needs
- Ability to influence stakeholders and drive decisions across functions
- Strong organizational and project management skills
- Effective conflict resolution and decision-making capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Excellent verbal, written, and presentation skills
- Strong customer-facing and relationship-building capabilities
- Ability to communicate effectively with customers, peers, and leadership
- Proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams
- Experience with CRM and ERP systems
- Familiarity with commercial operations processes
Benefits
Comp & perks- Medical, dental, and vision coverage
- Wellness programs
- Health savings accounts (HSAs)
- Flexible spending accounts (FSAs)
- 401(k) plan with company match
- Employee stock purchase program
- 11 paid holidays
- 18 PTO days annually
- Volunteer time off
- 6 weeks of 100% paid parental leave, except in states that offer paid family leave
- Learning experiences supporting career growth and success
