Senior Manager, Customer & Supplier Communications

Avantor

. Advise and support senior leaders on audience-specific communications strategy, messaging, channels, delivery approach, and execution across multiple regions .

Posted 9/17/2026full-timeRemote • Pennsylvania • United StatesSenior💰 $122,000 - $196,075 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing strategic communications plans that align with business objectives, while effectively managing stakeholder relationships and measuring program effectiveness through KPIs and metrics.

Highest-signal resume keywords

Strategic Communications DevelopmentStakeholder ManagementChange Management PracticesWriting And Editing SkillsCross-Regional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communications StrategyProgram DevelopmentGovernance StandardsKPI DefinitionMetrics AnalysisCrisis CommunicationsAudience InsightsChange Communications TechniquesPresentation SkillsCampaign Execution

Soft Skills

Relationship BuildingInfluencing Senior LeadersFlexibilityCollaborationNavigating Complexity

Tools & Technologies

Communications PlatformsOperating Frameworks

Industry Keywords

Corporate CommunicationsJournalismLife ScienceTechnologyMulti-Region Experience

About the role

Key responsibilities & impact

Advise and support senior leaders on audience-specific communications strategy, messaging, channels, delivery approach, and execution across multiple regions
Develop and implement communications strategies, plans, governance, and cadence aligned to business objectives
Drive strategic narratives using audience insights and appropriate communications channels
Ensure consistency and continuity of messaging, standards, approvals, and program support
Optimize communications platforms, tools, and operating frameworks
Align outreach with strategic business and functional goals and evolve existing communications programs
Drive two-way dialogue and engagement to amplify key messages and brand understanding
Plan, manage, and communicate change, transformation, culture, and commercial initiatives with measurable impact
Align with Corporate External and Internal Communication strategies, policies, standards, and tactics
Provide proactive counsel to internal stakeholders on communications strategies and programs
Collaborate with functional team members, corporate and business communications partners, and regional stakeholders
Define, drive, and refine KPIs, metrics, and reporting mechanisms
Support issues/crisis communications as needed
Oversee agency partners when appropriate
Lead communications processes, governance, and approval standards with subject matter experts, project owners, compliance, and legal partners
Measure, track, and analyze program effectiveness to determine ROI and improve communications outcomes
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree required
8+ years of communications, journalism, corporate communications, or related agency experience
Successful track record defining and executing communications strategy, programs, and campaigns across regional or multi-segment audiences
Experience working in matrix organizations
Exposure to business operations, senior stakeholder management, and cross-regional collaboration
Experience and comfort working in a building mode and navigating complexity and ambiguity
Ability to work across a variety of capacities, flexing where appropriate
360-degree strategic communications perspective, business acumen, understanding of relevant corporate functions, audience-specific insight, and focus on measurable performance
Strong ability to build productive relationships, influence senior leaders, and lead through interactions with stakeholders across functions, business segments, and regions
Good understanding of change management practices, change communications techniques, communications governance, and operating frameworks
Proven track record of strong writing, editing, presentation, and speaking skills required
Experience working with a life science, technology, or science-related company preferred
Global or multi-region communications experience preferred

Benefits

Comp & perks

Learning experiences to support career growth and success
Diverse, equitable and inclusive culture