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Avantor

Services Operations Specialist

Avantor

. Report to the Supervisor of Operation Specialist .

Posted 9/15/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $27 - $31 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in inventory control, procurement, and customer service within a GMP facility, while effectively managing budgets and improving service efficiencies. Strong communication and training abilities are essential for coordinating team efforts and interfacing with various stakeholders.

Highest-signal resume keywords
Inventory ControlProcurementGMP Facility ExperienceSAP SupportStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Inventory ControlProcurementShipping and ReceivingInside SalesMicrosoft SuiteQuality Metrics ManagementBudget ManagementCross-ReferencingForklift CertificationVWR/Avantor Products Knowledge
Soft Skills
Strong Communication SkillsAbility to Prioritize TasksWillingness to Travel
Tools & Technologies
SAPInventory ManagerChemical ManagerInformation Access and System ESS
Certifications & Qualifications
Forklift CertificationCDL
Industry Keywords
GMP FacilityIATADOTOSHA Right to KnowIMDG

About the role

Key responsibilities & impact
  • Report to the Supervisor of Operation Specialist
  • Work closely with Avantor Lab and Production Services professionals to perform customized, mission-based lab work and research protocols
  • Support multiple facilities and/or customers in a strategic geographic area
  • Perform Coordinator, Technician, Material Handler, and Glass Washer functions as backup during vacations, leave, or emergencies
  • Act as backup to other territories and travel outside the designated territory as needed
  • Coordinate and lead team efforts related to customer requirements
  • Complete projects including Standard Operating Procedures, Scopes of Work, Standard Work, and On-The-Job Training
  • Interface directly with customer points of contact, purchasing directors, facility directors, and plant managers
  • Procure lab supplies and materials
  • Utilize Avantor and customer systems including SAP, Inventory Manager, Chemical Manager, and customer-specific applications
  • Train Avantor Lab and Production Services associates on service offerings
  • Provide SAP support, including customer services, credit rebills, and invoice scrubbing
  • Modify and maintain quality metrics and key performance indicators
  • Manage a budget related to expense reports
  • Meet revenue, TOE, safety, performance, and quality goals and objectives
  • Create programs to improve service efficiencies
  • Perform other duties as assigned

Requirements

What you’ll need
  • High school diploma or GED is required
  • 3+ years of experience in inventory control, procurement, shipping and receiving, inside sales, or similar areas is a plus
  • Microsoft Suite experience
  • Overnight travel is required
  • Must be able to use own vehicle and fly when traveling farther
  • Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19
  • Must be able to lift up to 50 lbs
  • Previous experience working in a GMP facility is strongly desired
  • Strong communication skills
  • Knowledge of Information Access and System ESS
  • A valid driver's license is required to perform the essential functions of the job
  • Ability to prioritize tasks and meet deadlines
  • Willingness and ability to travel between multiple locations
  • Cross-referencing and inside sales experience are a plus
  • Forklift Certification is a plus
  • Prior experience with VWR/Avantor products and services is a plus
  • IATA, DOT, OSHA Right to Know, and IMDG knowledge is a plus
  • CDL is a plus, not a requirement

Benefits

Comp & perks
  • Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
  • Paid Time Off (PTO)
  • Company paid holidays
  • Choice holidays
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Commuter benefits
  • 401(k)
  • Tuition assistance
  • Employee stock purchase plan discount
  • Critical illness coverage
  • Hospital indemnity coverage
  • Accident coverage
  • Legal protection
  • Identity theft protection
  • Pet insurance
  • Auto and home insurance
  • Peer recognition rewards redeemable for gifts and products
  • Overnight travel bonus
  • Mileage reimbursement for miles driven to client locations
  • Learning experiences to support career growth and success