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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, maintenance, troubleshooting, and calibration of laboratory equipment, with a strong focus on customer service and relationship management. Proficient in technical support administration and compliance with ISO standards.
Highest-signal resume keywords
Technical Qualification In ElectronicsField Service ExperienceLaboratory Equipment TroubleshootingFluent SpanishKnowledge Of SAP C4C
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Of Laboratory EquipmentMaintenance Of Technical EquipmentCalibration Of InstrumentsTroubleshooting Technical IssuesEquipment QualificationValidation ActivitiesKnowledge Of Refrigeration SystemsExperience With HPLC SystemsRepair Of Scientific EquipmentTechnical Documentation
Soft Skills
Strong Communication SkillsCustomer-Focused ApproachIndependent And Self-MotivatedStrong Organizational SkillsAbility To Build Long-Term Relationships
Industry Keywords
Laboratory EquipmentBiomedical EngineeringPharmaceutical EquipmentField Service ManagementISO StandardsTechnical SupportCustomer Relationship ManagementScientific EquipmentElectromechanicsIndustrial Maintenance
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Perform advanced repairs, preventative maintenance, installation, qualification, troubleshooting, and calibration for laboratory equipment and instruments
- Diagnose and troubleshoot complex technical issues
- Provide technical support and training to customers on equipment operation and maintenance
- Serve as customer contact for technical and service-related problems
- Support customers across Southern Spain
- Prepare and install equipment, including electrical connections, tubing connections, and software configuration
- Provide telephone and remote technical support
- Manage technical support administration, spare parts, stock, exchanges, ordering, and materials
- Ensure timely and effective responses to customer needs
- Build and maintain customer relationships across the assigned territory
- Monitor maintenance contracts and compliance with service levels
- Maintain accurate service documentation and reporting
- Resolve incidents according to ISO standards and established procedures
- Follow technical service processes, safety requirements, and risk prevention measures
- Support continuous improvement initiatives and new policy implementation
- Identify service opportunities and communicate customer needs to internal stakeholders
Requirements
What you’ll need- Technical qualification in Electronics, Electrical Engineering, Electromechanics, Biomedical Engineering, Industrial Maintenance, or a related field
- Minimum 3-5 years of experience in a field service, maintenance, or technical service role
- Experience with installation, maintenance, troubleshooting, and repair of technical or laboratory equipment
- Strong customer-facing and communication skills
- Ability to work independently and manage a large territory autonomously
- Commercial awareness and ability to identify customer service opportunities
- Fluent Spanish (written and spoken)
- Working knowledge of English for technical documentation, training, and communication with international teams
- Willingness to travel extensively throughout the assigned territory
- Experience servicing laboratory, scientific, pharmaceutical, or medical equipment
- Experience with equipment qualification, calibration, or validation activities
- Knowledge of refrigeration systems, incubators, centrifuges, autoclaves, spectrophotometers, HPLC systems, or similar laboratory equipment
- Experience working with pharmaceutical, biotech, academic, or industrial laboratory customers
- Knowledge of SAP C4C (Cloud for Customer) or similar CRM/Field Service Management systems is preferred
- Customer-focused approach
- Strong troubleshooting and problem-solving skills
- Independent and self-motivated
- Trustworthy and reliable
- Excellent communication skills
- Ability to build long-term customer relationships
- Strong organizational and territory management skills
Benefits
Comp & perks- Annual bonus opportunity through the company's incentive plan (ICP)
- Company car with private use permitted
- Fuel card
- Meal vouchers
- Private health insurance
- Hotel and travel expenses covered during business travel
- Daily allowances (per diem) when applicable
- Home-based role with a high level of autonomy and flexibility
- Comprehensive onboarding and product training
- Opportunity to work with leading laboratory and scientific equipment
- Career development opportunities within a global life sciences organization
- Collaborative and international working environment