Avaya

Technical Customer Success

• Supervise up to 75 Remote Support Engineers through reporting supervisors
• Plan and direct field post-sales remote support activities
• Advise on projects assigned to the organizational unit
• Conduct customer and management briefings concerning operational decisions, scheduling requirements, or contractual clarification
• Potentially generate revenue through sales of software/support services, consulting, and/or add-on applications
• Anticipate and identify complex business needs
• Recommend solutions to complex problems
• Work with minimal direction and have work reviewed by senior management

Technical Support Manager II