CX Named Account Manager

. Own the narrative to drive sales results with customers and prospects through channel partners .

Posted 10/23/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Tools & technologies

CloudERP

Key responsibilities & impact

Own the narrative to drive sales results with customers and prospects through channel partners
Protect the core voice business while expanding into AI, Cloud, and Orchestration territories
Act as the primary business consultant to customer C-suite executives
Lead discussions focused on TCO, ROI, and commercial justification for complex migrations
Develop transition strategies for customers migrating from legacy environments
Build modernization roadmaps while ensuring compliance with strict financial security standards
Evangelize autonomous Agentic AI for complex workflows such as loan processing, fraud detection, and wealth advisory
Consult clients on overlaying cloud technologies and digital channels onto existing voice infrastructure
Lead business discovery for large-scale CCaaS solutions across voice and digital channels
Partner with engineering on product demonstrations and proofs of concept
Showcase integrations with CRM, WFO, and ERP applications
Maintain expert knowledge of the CCaaS competitive landscape and articulate Avaya’s differentiation

What you’ll need

5+ years of successful CCaaS/CX/UCaaS sales experience
Strong preference for experience selling through channel partners
Proven history of managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies
Exceptional communication, presentation, and whiteboarding skills
Ability to command a room and lead strategic, value-focused discussions with C-level audiences
Demonstrated history of hitting and exceeding sales targets and growing global accounts
Ability to travel as required to achieve sales plans
Virtual home office must be in Australia
Ability to communicate and use office technology effectively

Comp & perks