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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving sales results through strategic consulting with C-suite executives, focusing on Total Cost of Ownership and Return on Investment for complex migrations. Proficient in developing modernization roadmaps and ensuring compliance with financial security standards while leveraging CCaaS solutions.
Highest-signal resume keywords
CCaaS Sales ExperienceChannel Partner EngagementLegacy-to-Cloud Migration ManagementExceptional Communication SkillsSales Target Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Total Cost of Ownership AnalysisReturn on Investment CalculationCloud Technology ConsultationComplex Migration StrategyModernization Roadmap DevelopmentCCaaS SolutionsAI IntegrationDigital Channel OverlayProofs of ConceptFinancial Security Compliance
Soft Skills
Presentation SkillsStrategic Discussion LeadershipWhiteboarding SkillsRoom Commanding AbilityClient Consulting
Tools & Technologies
CRM ApplicationsWFO ApplicationsERP ApplicationsAI WorkflowsVoice Infrastructure
Industry Keywords
CCaaSCXUCaaSChannel PartnersSales TargetsGlobal AccountsFinancial Security StandardsInnovation without DisruptionVoice BusinessCompetitive Landscape
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Own the narrative to drive sales results with customers and prospects through channel partners
- Protect the core voice business while expanding into AI, Cloud, and Orchestration territories
- Act as the primary business consultant to customer C-suite executives
- Lead discussions focused on Total Cost of Ownership, Return on Investment, and commercial justification for complex migrations
- Develop transition strategies for customers migrating from legacy environments
- Build modernization roadmaps while ensuring compliance with strict financial security standards
- Evangelize autonomous Agentic AI for workflows such as loan processing, fraud detection, and wealth advisory
- Consult clients on overlaying cloud technologies and digital channels onto existing voice infrastructure
- Lead business discovery for large-scale CCaaS solutions across voice and digital channels
- Partner with engineering on product demonstrations and Proofs of Concept
- Showcase integrations with CRM, WFO, and ERP applications
- Maintain knowledge of the CCaaS competitive landscape and articulate Avaya’s differentiation
Requirements
What you’ll need- 5+ years of successful CCaaS/CX/UCaaS sales experience
- Strong preference for experience selling through channel partners
- Proven history of managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies
- Exceptional communication, presentation, and whiteboarding skills
- Ability to command a room and lead strategic, value-focused discussions with C-level audiences
- Demonstrated history of hitting and exceeding sales targets and growing global accounts
- Ability to travel as required to achieve sales plans
- Bachelor degree or equivalent experience
- Master Degree is preferred