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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CCaaS sales, focusing on driving results through channel partners and managing complex legacy-to-cloud migrations. Proficient in leading strategic discussions with C-suite executives and developing modernization roadmaps for voice and digital channels.
Highest-signal resume keywords
CCaaS Sales ExperienceChannel Partner EngagementLegacy-To-Cloud Migration ManagementC-Level Communication SkillsFluency in Chinese, Korean, and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CCaaSCXUCaaSCloud TechnologiesTCO AnalysisROI JustificationTransition StrategiesModernization RoadmapsComplex Workflow SolutionsSales Target Achievement
Soft Skills
Exceptional CommunicationPresentation SkillsWhiteboarding SkillsStrategic Discussion LeadershipClient Consulting
Tools & Technologies
CRM IntegrationsWFO IntegrationsERP IntegrationsCore Banking ApplicationsAgentic AI Solutions
Industry Keywords
Voice InfrastructureDigital ChannelsCompetitive LandscapeInnovation Without DisruptionGlobal Account Growth
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Own the customer and prospect narrative to drive sales results through channel partners
- Protect the core voice and hardware business while expanding into Infinity, Nexus AI, Cloud, and Orchestration territories
- Act as the primary business consultant to C-suite executives
- Lead discussions focused on TCO, ROI, and commercial justification for complex migrations
- Develop transition strategies and modernization roadmaps for legacy environments
- Evangelize autonomous Agentic AI solutions for complex workflows
- Consult clients on overlaying cloud technologies and digital channels onto existing voice infrastructure
- Lead business discovery for large-scale CCaaS solutions across voice and digital channels
- Partner with engineering on product demonstrations and proof-of-concepts
- Showcase integrations with CRM, WFO, ERP, and core banking applications
- Maintain knowledge of the CCaaS competitive landscape and articulate Avaya’s differentiation
Requirements
What you’ll need- 5+ years of successful CCaaS/CX/UCaaS sales experience
- Strong preference for experience selling through channel partners
- Proven history managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies
- Exceptional communication, presentation, and whiteboarding skills
- Ability to lead strategic, value-focused discussions with C-level audiences
- Demonstrated history of hitting and exceeding sales targets and growing global accounts
- Ability to travel as required to achieve sales plans
- Written and spoken fluency in Chinese, Korean, and English
- Bachelor degree or equivalent experience
- Master Degree is preferred
Benefits
Comp & perks- Equal Opportunity employer
- Support for employee growth and contributions
- Virtual home office arrangement