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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CCaaS solutions, cloud migration strategies, and financial security compliance while effectively engaging C-suite executives. Proven ability to drive sales results and manage complex client relationships through strategic consulting and innovative technology integration.
Highest-signal resume keywords
CCaaS Sales ExperienceComplex Legacy-to-Cloud MigrationsChannel Partner EngagementExceptional Communication SkillsSales Target Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Total Cost of Ownership AnalysisReturn on Investment CalculationTransition Strategy DevelopmentModernization Roadmap CreationAgentic AI Solutions EvangelismCloud Technology ConsultationCCaaS Solution DiscoveryProduct DemonstrationProof of Concept DeliveryCRM Integration
Soft Skills
Presentation SkillsStrategic Discussion LeadershipRoom Commanding Ability
Tools & Technologies
CRM SystemsWFO SolutionsERP ApplicationsCore Banking Applications
Industry Keywords
CaaSCXUCaaSFinancial Security StandardsVoice InfrastructureDigital ChannelsSales GrowthGlobal Accounts Management
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Act as the primary business consultant to customer C-suite executives
- Lead discussions focused on Total Cost of Ownership, Return on Investment, and commercial justification for complex migrations
- Develop transition strategies for customers migrating from legacy environments
- Build modernization roadmaps while ensuring compliance with strict financial security standards
- Evangelize autonomous Agentic AI solutions for workflows such as loan processing, fraud detection, and wealth advisory
- Consult clients on overlaying cloud technologies and digital channels onto existing voice infrastructure
- Lead business discovery for large-scale CCaaS solutions across voice and digital channels
- Partner with engineering to deliver product demonstrations and Proofs of Concept
- Showcase integrations with CRM, WFO, ERP, and core banking applications
- Maintain expert knowledge of the CCaaS competitive landscape and articulate Avaya differentiation
- Drive sales results through channel partners, protect the core voice business, and expand into AI, Cloud, and Orchestration territories
Requirements
What you’ll need- 8+ years of successful CCaaS/CX/UCaaS sales experience
- Strong preference for experience selling through channel partners
- Proven history managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies
- Exceptional communication, presentation, and whiteboarding skills
- Ability to command a room and lead strategic, value-focused discussions with C-level audiences
- Demonstrated history of hitting and exceeding sales targets and growing global accounts
- Ability to travel as required to achieve sales plans
- Bachelor degree or equivalent experience
- Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future
- Master Degree is preferred
Benefits
Comp & perks- Avaya supports employee growth and contributions
- Equal Opportunity employer
- Virtual home office / remote work arrangement