Federal Account Manager

Avaya

. Develop and execute strategic account plans to achieve revenue targets across assigned State Department accounts .

Posted 10/28/2026full-timeRemote • Virginia • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in strategic account management and sales within the U.S. Federal Government, particularly with the State Department. Proven ability to navigate complex procurement processes and build strong relationships with key stakeholders while delivering measurable outcomes.

Highest-signal resume keywords

10+ Years CX/UC/CC Technology Sales ExperienceExisting Relationships Within U.S. State DepartmentStrong Understanding of FAR/DFARSActive U.S. TOP Secret Security ClearanceExperience Selling Enterprise Communications Solutions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic Account PlanningSales Pipeline ManagementOpportunity IdentificationContract Award ManagementNegotiation SkillsPresentation SkillsCollaboration with Federal Systems IntegratorsTechnology Procurement StrategiesCloud Communications SolutionsCybersecurity Solutions

Soft Skills

Exceptional Communication SkillsSelf-MotivatedHighly CollaborativeDriven to Deliver Measurable Outcomes

Tools & Technologies

CRM ToolsFedRAMP Cloud EnvironmentsUnified CommunicationsContact Center SolutionsCCaaS

Certifications & Qualifications

Bachelor Degree or Equivalent ExperienceActive U.S. TOP Secret Security Clearance

Industry Keywords

Federal Procurement ProcessesGovernment Contract VehiclesState Department Modernization InitiativesDigital TransformationTechnology Refresh Initiatives

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Develop and execute strategic account plans to achieve revenue targets across assigned State Department accounts
Build and maintain trusted relationships with senior Department leaders and industry partners
Identify, qualify, and close new business opportunities while expanding Avaya’s account footprint
Position Avaya’s secure communications portfolio, including FedRAMP cloud voice, Unified Communications, Contact Center, and collaboration solutions
Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles
Collaborate with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya’s partner ecosystem
Align account strategies with State Department modernization initiatives, digital transformation, and mission objectives
Maintain accurate sales pipelines, opportunity forecasts, and executive account reviews using CRM tools
Develop relationships with prime contractors, systems integrators, and channel partners supporting State programs
Develop opportunities aligned with modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives
Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment
Represent Avaya at federal industry conferences, customer engagements, and technology events

Requirements

What you’ll need

10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government
Significant experience selling into the State Department and/or other Federal organizations
Demonstrated success managing complex, strategic accounts and consistently exceeding sales objectives
Existing relationships within the U.S. State Department, federal systems integrators, or strategic contractors strongly preferred
Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions
Working knowledge of FedRAMP cloud environments strongly preferred
Experience supporting Federal acquisition programs, modernization initiatives, and technology procurement strategies
Strong understanding of FAR, DFARS, federal procurement processes, and government contract vehicles such as GSA MAS and NASA SEWP
Demonstrated success collaborating with federal systems integrators, channel partners, and prime contractors
Strong executive presence with exceptional communication, negotiation, presentation, and strategic account planning skills
Self-motivated, highly collaborative, and driven to deliver measurable customer outcomes
Ability to travel as required
Active U.S. TOP Secret Security clearance required
Bachelor degree or equivalent experience
Must be currently authorized to work in the United States without visa sponsorship now or in the future

Benefits

Comp & perks

Equal Opportunity employer with equal treatment for qualified applicants and employees
U.S. Federal Contractor employment context